Developing corporate behaviour means building a workplace where people act on shared values: they communicate respectfully, keep commitments and handle disagreement constructively. BOTI’s two-day Developing Corporate Behaviour and Workplace Civility course helps teams agree on standards and put them into practice – see all BOTI workplace essentials and personal effectiveness courses.
The current course runs at your offices anywhere in South Africa, live online or at a BOTI venue. The course page has the up-to-date outline and group prices.
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What corporate behaviour means
Corporate behaviour is the way people in an organisation treat each other, customers and the organisation itself: how they communicate, keep commitments, follow policies and handle disagreement. When it reflects clear values and ethics, teams trust each other, work together better and have fewer incidents of conflict or misconduct.
What workplace civility looks like
- Respectful language in person, in meetings and in emails and chats.
- Punctuality and keeping promises.
- Listening without interrupting, and disagreeing without personal attacks.
- Including colleagues and respecting differences.
- Following the organisation’s code of conduct and policies.
- Taking responsibility for mistakes.
How to develop positive corporate behaviour
- Agree on the values and standards you expect, and write them down.
- Have leaders model the behaviour consistently.
- Train staff on the standards and on the skills behind them, such as communication and conflict handling.
- Recognise good behaviour, and deal with incivility early, fairly and privately.
- Review progress regularly using incident records and staff feedback.
Course duration
BOTI’s Developing Corporate Behaviour and Workplace Civility course runs over two days, in-house at your premises, at BOTI’s venue in Sunningdale, Johannesburg, or live online. Related courses include Business Ethics Training (1 day) and Business Etiquette Training (1 day).
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Frequently asked questions
What is corporate behaviour?
Corporate behaviour is the way people in an organisation treat each other, customers and the organisation: how they communicate, keep commitments, follow policies and handle disagreement.
What is workplace civility?
Workplace civility is respectful, courteous behaviour at work, such as polite language, punctuality, listening without interrupting and disagreeing without personal attacks.
How should managers deal with incivility?
Address it early, privately and fairly: describe the behaviour and its effect, refer to the agreed standards, and agree on what will change.
How long is BOTI’s corporate behaviour course?
Developing Corporate Behaviour and Workplace Civility runs over two days.
Book BOTI’s Developing Corporate Behaviour and Workplace Civility (2 days) course. Training runs in-house at your premises, at BOTI’s venue in Sunningdale, Johannesburg, or live online. Call BOTI on 011 882 8853 or email [email protected], or request a quote. This course is not accredited. It is delivered as a professional skills programme, and delegates receive a BOTI certificate of attendance.
