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- Effectively Manage Human Resources & Labour Relations (2 days)
Effectively Manage Human Resources & Labour Relations (2 days)
Supervisors and managers handle the everyday people side of their job – hiring, conditions of employment, reviews and discipline – correctly and within the law.
Line managers make most of the decisions that land an employer at the CCMA: an interview question that should not have been asked, overtime that was never agreed, a warning given without a fair process. This two-day HR and labour relations training gives supervisors and managers the essentials they need to manage people fairly, consistently and within South African labour law, without having to become HR specialists.
Day one covers the line manager's HR role and the legal basics: what the LRA, BCEA, Employment Equity Act and health and safety laws expect of a supervisor, the conditions of employment every employee is entitled to, and a sound, fair way to recruit and select new staff. Day two covers managing people once they are in the job: setting standards and running a performance review, applying the disciplinary code, taking part in a hearing, handling grievances and knowing what happens when a dispute is referred to the CCMA.
The course is practical and case-based, with short exercises on real workplace situations. It is general guidance on South African labour law, not legal advice.
Why this course
For your organisation
- Supervisors who apply HR policies and labour law consistently
- Fewer avoidable disputes over leave, overtime, warnings and dismissals
- Fairer, better-documented recruitment and performance reviews
- Less pressure on HR to fix problems after the fact
For your delegates
- A plain-language overview of the labour laws that affect your daily decisions
- A checklist for recruiting and selecting a new team member
- A structure for preparing and running a performance review
- Clarity on your role in discipline, grievances and disputes
What delegates will be able to do
- Explain which HR responsibilities sit with the line manager and which sit with HR
- Describe what the main labour laws require of a supervisor
- Apply the basic conditions of employment on hours, overtime, leave and notice
- Plan and run a fair recruitment and selection process for a vacancy
- Set performance standards and conduct a performance review interview
- Apply the disciplinary code and follow a fair procedure
- Handle a grievance and explain the route a dispute takes to the CCMA
Who should attend
Supervisors, team leaders and line managers who manage staff and need a practical grounding in HR and labour relations, and junior HR officers or administrators supporting line managers.
Course outline
Day 1 – The HR role of the manager and the law
The line manager's HR role
- Why people management decisions carry legal risk
- Dividing responsibilities between the line manager and HR
- HR policies and procedures and why consistency matters
- Keeping proper records
Labour legislation essentials
- Labour Relations Act: fair labour practices, dismissal and dispute resolution
- Basic Conditions of Employment Act: minimum conditions
- Employment Equity Act: unfair discrimination
- Occupational Health and Safety Act and COIDA: the supervisor's duties
- Where to find help: HR, the Department of Employment and Labour and the CCMA
Conditions of employment in practice
- Written particulars of employment
- Working hours, overtime and rest periods
- Annual, sick, family responsibility and parental leave
- Notice periods and certificates of service
- Pay slips and lawful deductions
Recruiting and selecting staff
- Planning the vacancy and writing the job description
- Advertising and shortlisting without unfair discrimination
- Interview questions that are fair and relevant
- Reference checks, the offer and the contract
- Probation: setting it up and reviewing it fairly
Day 2 – Performance, discipline and disputes
Performance reviews
- Formulating clear performance standards
- Simple monitoring systems for the team
- Preparing for a review
- Conducting the review interview and agreeing actions
Discipline in practice
- The disciplinary code and the purpose of corrective discipline
- Misconduct compared with poor performance
- Progressive discipline: counselling and warnings
- Fair procedure before any sanction
Disciplinary hearings: the essentials
- Charges, notice and the employee's rights
- Roles in a hearing
- Reaching an informed, reasoned decision
- Recording and communicating the outcome
Grievances and disputes
- Running a grievance procedure
- When a matter becomes a dispute
- Conciliation and arbitration at the CCMA or a bargaining council
- The supervisor as a witness
Case studies and action plan
- Group case studies on leave, overtime, recruitment and discipline
- Personal action plan for your team
How it is delivered
Two days, 08:30-16:00. In person at your offices anywhere in South Africa, at a BOTI venue, or live online. One delegate or a group of up to about 20; examples can be aligned to your policies and sector. Workbook, checklists and case studies included. We deliver it at your offices in Johannesburg, Pretoria, Durban, Cape Town and anywhere else in South Africa, at a BOTI venue in Johannesburg, or live online for teams in different places.
What our clients say
★★★★★ 4.8 on Google from 790+ reviews · word-for-word quotes from signed letters of reference, from clients on this and/or related BOTI courses
“The facilitator was engaging, enthusiastic and knowledgeable. She managed the group dynamic with great EQ and was well received by the delegates.”
“What stood out most was the facilitator’s deep subject matter expertise and the highly interactive nature of the sessions. The face-to-face format fostered active participation, encouraged meaningful collaboration, and allowed for immediate feedback”
“We are highly satisfied with the quality of delivery and the professionalism demonstrated by your facilitator. The course content was structured perfectly to meet our needs, keeping our team fully engaged throughout the session.”
Frequently asked questions
Can the course be presented at our workplace?
Yes. We train at your premises anywhere in South Africa, at a BOTI venue, or live online.
How many delegates can we send?
From one delegate to a group of about 20. Per-delegate prices drop for larger groups – see the price table or ask for a quote.
Is it accredited?
No. It is a non-accredited short course and delegates receive a BOTI certificate of attendance.
Can you include our own HR policies?
Yes. Send us your policies and disciplinary code and the facilitator uses them in the examples and case studies.
Is there a longer version?
Yes. The three-day Effectively Manage Human Resources & Labour Relations course adds drafting HR policies, job descriptions and employment contracts, selection panels and the performance evaluation process in more depth.
Can you run this course in Johannesburg, Cape Town or Durban?
Yes. We train on site at your offices in Johannesburg, Pretoria, Durban, Cape Town and across South Africa, at a BOTI venue in Johannesburg, or live online so a team spread over several offices can attend together.
Related courses
Ask a consultant for a written quote
A BOTI consultant emails you a written quote, usually within 15 minutes (Mon–Fri, 08:00–17:00). After hours, we reply on the next working day. To speak to someone now, call 011 882 8853.
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