Supervisory skills training helps new and experienced supervisors lead their teams, plan the work, solve problems and manage performance. BOTI’s two-day Supervisory Skills for Team Leaders course covers the supervisor’s role, attitude and image, people skills and team building, and getting the work done – see all BOTI leadership and management courses.
The current course runs at your offices anywhere in South Africa, live online or at a BOTI venue. The course page has the up-to-date outline and group prices.
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Introduction: New Management & Refined Supervisory Skills Training Course
New Management & Refined Supervisory will help interested delegates become better supervisors to their subordinates. Delegates will discover that their attitude can either enhance or break their team spirit. Even the more experienced supervisors can take this course to refresh their skills.
Outline: New Management & Refined Supervisory Skills Training Course
Key outcomes of the course include:
• A Role Defined
• The Attitude and Image
• Human skills and team building
• Getting the Work Done
Course duration
The course runs over two days, in-house at your premises, at BOTI’s venue in Sunningdale, Johannesburg, or live online.
Recommended Prior Experience and Knowledge: New Management & Refined Supervisory Skills Training Course
The course (New Management & Refined Supervisory Skills Training Course) is designed for the following attendees:
• Supervisors and managers who wish to improve their professional skills
What a supervisor does
A supervisor turns the organisation’s plans into daily work. The role combines planning and allocating tasks, setting standards and checking quality, communicating between management and the team, coaching and correcting staff, handling conflict and keeping records. New supervisors often find the hardest change is moving from doing the work themselves to getting it done through others.
Skills every new supervisor needs
- Planning, prioritising and delegating work.
- Clear instructions and regular feedback.
- Managing performance and dealing with poor performance early.
- Handling conflict and building team spirit.
- Solving problems and making decisions within their authority.
For managers who lead other managers, see Leadership and People Management (2 days).
An accredited route for office supervisors
For a full qualification, BOTI offers the QCTO Occupational Certificate: Office Supervisor (SAQA ID 118740, NQF Level 5, 240 credits). New learners must enrol by 31 December 2026[1].
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Frequently asked questions
What does supervisory skills training cover?
Supervisory skills training covers the supervisor’s role and responsibilities, planning and delegating work, communicating with the team, managing performance, handling conflict and building team spirit.
Who should attend a supervisory skills course?
The course suits newly promoted supervisors and team leaders, and experienced supervisors who want to refresh their skills.
How long is BOTI’s supervisory training?
BOTI’s Supervisory Skills for Team Leaders course runs over two days. For an accredited route, the QCTO Occupational Certificate: Office Supervisor is a full qualification.
Is there an accredited supervisory qualification?
Yes. BOTI offers the QCTO Occupational Certificate: Office Supervisor at NQF Level 5. New learners must enrol by 31 December 2026.
Book BOTI’s Supervisory Skills for Team Leaders (2 days) course. Training runs in-house at your premises, at BOTI’s venue in Sunningdale, Johannesburg, or live online. Call BOTI on 011 882 8853 or email [email protected], or request a quote. This course is not accredited. It is delivered as a professional skills programme, and delegates receive a BOTI certificate of attendance.
Sources
- Occupational Certificate: Office Supervisor (SAQA ID 118740) – South African Qualifications Authority (SAQA), 2026.
