Social intelligence is the ability to read social situations, understand other people’s intentions and build positive relationships at work. BOTI’s one-day Social Intelligence course teaches self-awareness, empathy, active listening, social cues, body language and rapport through practical exercises – see more workplace essentials and personal effectiveness courses.
The current course runs at your offices anywhere in South Africa, live online or at a BOTI venue. The course page has the up-to-date outline and group prices.
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Introduction: Social Intelligence Training Course
Social Intelligence is about understanding the environment you live in as well as having a positive impact on those around you. You will become more confident in your particular social circumstances by learning how to express as well as interpret social cues. You will learn how to create positive connections as well as increase your own, unique impact in social circumstances.
Increasing social intelligence benefits your professional as well as your personal life. It is a useful tool for coaching and personal development as you will learn a whole range of “people skills”. Enhancing active listening, understanding body language, as well as being more empathic will give you an edge during social interactions. Social interactions are a 2 way street, so you need to know the rules of the road.
Recommended Prior Experience and Knowledge: Social Intelligence Training Course
This course will assist delegates in understanding: Social Intelligence
For the Social Intelligence Training Course it is advisable that you have the following experience/knowledge:
None, course conducted in English
Outline: Social Intelligence Training Course
Key outcomes of the course include:
BOTI’s Program Outline
Component 1: Starting Out
• Housekeeping matters and administration
• The Parking Area
• program Objectives
• Pre-Assignment
• activity Plans
Component 2: Increase Your Self-Awareness
• Eliminate or Limit Self-Deception
• Ask for suggestions
• Be Open to Change
• Reflect on Your Actions
• Training Example
• Component 2: Assessment Queries
Component 3: The Keys to Empathy
• Listening as well as Paying Attention
• Do Not Judge
• Shift Your View
• Do Not demonstrate Fake Emotions
• Training Example
• Component 3: Assessment Queries
Component 4: Active Listening
• Attunement
• Do Not Jump to Conclusions
• Shift your Focus
• Do Not Discount Feelings
• Training Example
• Component 4: Assessment Queries
Component 5: knowledge on Behavior
• Perception
• Facts vs. Emotion
• Online Communication
• Pay Attention as well as Watch More
• Training Example
• Component 5: Assessment Queries
Component 6: Interpersonal Communication
• Give Respect as well as Trust
• Be Consistent
• Always Keep Your Cool
• Observing Body Language
• Training Example
• Component 6: Assessment Queries
Component 7: Social Cues (I)
• understand Social Circumstances
• The Eyes Have It
• Non-Verbal Cues
• Verbal Cues
• Training Example
• Component 7: Assessment Queries
Component 8: Social Cues (II)
• Spectrum of Cues
• Assessment as well as Reflect
• Being Adaptable as well as Flexible
• Personal Space
• Training Example
• Component 8: Assessment Queries
Component 9: Conversation abilities
• Current Events
• Conversation Topics
• Cues to Watch For
• Give individuals Your Attention
• Training Example
• Component 9: Assessment Queries
Component 10: Body Language
• Be Aware of Your Movements
• It’s Not Exactly What You Say, It’s The Manner In Which You Say It
• Open Vs. Closed Body Language
• Communicate with Power
• Training Example
• Component 10: Assessment Queries
Component 11: Generating Rapport
• Take the High Road
• Forget About Yourself
• Remembering individuals
• Ask Good Queries
• Training Example
Concluding• Component 11: Assessment Queries
Component 12: Concluding
• Wise Men’s words
• Assessment of Parking Area
• Key Learnings
• Evaluations as well as Completion Of activity Plans
Course duration: Social Intelligence Training Course
The course runs over one day, in-house at your premises, at BOTI’s venue in Sunningdale, Johannesburg, or live online, with practical exercises so that delegates can apply what they learn at work. Related courses are Mastering Emotional Intelligence (2 days), Body Language Basics Course (2 days) and Interpersonal Skills Course (1 day).
Request a quote
[email protected]
Frequently asked questions
What is social intelligence?
Social intelligence is the ability to understand social situations and other people, read verbal and non-verbal cues, and use that understanding to build positive relationships.
How is social intelligence different from emotional intelligence?
Emotional intelligence focuses on recognising and managing emotions, your own and other people’s. Social intelligence applies that awareness to relationships: reading situations, adapting your behaviour and building rapport with others.
Can social intelligence be learnt?
Yes. Skills such as active listening, reading body language and adapting to social cues improve with practice and feedback, which is how the course is built.
Who should attend social intelligence training?
The course suits anyone who works with colleagues, clients or the public, especially new managers, team leaders and client-facing staff. No prior experience is needed.
How long is BOTI’s Social Intelligence course?
The Social Intelligence course runs over one day.
Book BOTI’s Social Intelligence Course (1 day) course. Training runs in-house at your premises, at BOTI’s venue in Sunningdale, Johannesburg, or live online. Call BOTI on 011 882 8853 or email [email protected], or request a quote. This course is not accredited. It is delivered as a professional skills programme, and delegates receive a BOTI certificate of attendance.
