Call Center Management Training Course

Introduction: Call Center Management Training Course

This course introduces delegates to the proper management of a call centre setting, from learning about the different roles of the staff involved in the running of the centre, to learning about establishing service goals and effective communication. Delegates will also be trained on how to motivate employees in order to get the best out of them.


Call Center Management Training Course

Outline: Call Center Management Training Course

Johannesburg (Sandton), Cape Town, Durban, Port Elizabeth, Pretoria – South Africa

Key outcomes of the course include:

• How to motivate and monitor employees
• How to manage Employees
• How to manage Customers
• How to manage a team effectively
• How to communicate information to executives

 

 

Course duration and fees: Call Center Management Training Course

Our two day training course is designed so that the knowledge acquired is applied practically, so that the business environment can be enhanced.

Please consult schedule for course costs or contact BOTI for a quote.

 

Recommended Prior Experience and Knowledge: Call Center Management Training Course

The course (Call Center Management Training Course) is designed for the following attendees:

• Delegates in management positions
For the Call Center Management Training Course it is advisable that you have the following experience/knowledge:
• None

Course Schedule

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