Boti Courses Overview – Closing the Gap between Specialist & Manager Training
Course Introduction: Closing the Gap between Specialist & Manager Training
In the Closing the Gap between Specialist & Manager, we aim to teach supervisors team management and time management. Add to this prioritizing and delegation and you will be well on your way to being a good supervisor. In this workshop we will also focus on setting goals and expectations, for yourself as well as your team, as well as feedback and resolving conflict.
We teach a number of key soft skills in order to perfect your managerial skills. Soft skills are personal skills each employee brings with them into the working environment. There are ten soft skills anyone can develop and improve, which will create a better working atmosphere and increase productivity. These skills will also allow participants of the course to communicate more effectively with their co-workers. Everybody deals with other people at work and it is an advantage for participants to know how to develop empathy, how to communicate effectively and what body language is.
We dedicate a day on how to motivate your team and hold successful meetings
The aim of this course is to provide you with key tools to make the transition from specialist easier and more successful.
Benefits: Closing the Gap between Specialist & Manager
Key Benefits of attending include:
Learn how to create clear organisational correspondence
Learn Great Interpersonal Skills
Practical tools which can be applied back in the office
Understand the challenges dealt with in the transition from a specialist to a manager
Discover how people dynamics work and how this can help you with individuals management (10 soft skills)
Learn ways to get the best out of your team so that both you and they can shine
Supervisory Skills for Team Leaders Training Course Outline
Realistic Expectations: Requirements of a Supervisor; Opportunities for Growth and Improvement; Verbal Expectations; Written Expectations.
Goal setting: Cascading Goals; The SMART Method; Helping Others Set Goals;
Assigning Work: The Dictatorial Approach; The Apple-Picking Approach; The Collaborative Approach
Degrees of Delegation: Complete Supervision; Partial Supervision; Complete Independence
Implementing Delegation: Decision Making; Choosing the Person to Delegate to; Providing Instructions; Measuring the Results; Troubleshooting
Feedback: Characteristics of Good Feedback; Feedback Delivery Tools; Informal feedback; Formal feedback
Managing your Time: The 80/20 Rule; The Urgent/Important Matrix; Productivity Journal
Routines and Rituals that Simplify Your Work Day
Resolving Conflict: Conflict Resolution Process; Maintaining Fairness; Help Within the Team; Help Outside the Team
Special Situations: What to do if you have been promoted; When you’re leading a new team; Taking on an established team
Survival Guide For The New Supervisor: Asking the right questions; Go to Gemba; Keep Learning
Day 2: Meeting and Minute Taking Training Course & Motivating Your Team
Motivating your Team
A Psychological approach: Object-Oriented Theory; Reinforcement therapy; Using expectancy theory
The role of personality in motivation
Setting goal
Personal toolbox
Motivation on the job
Addressing specific morale issues
Keep yourself motivated
Meeting and Minute Taking Training
Planning and preparing
Setting up the meeting room
Electronic options
Meeting roles and responsibility
Chairing a meeting
Disruptions
Taking minutes
Effective meetings
Day 3: Key Soft Skills Every Manager Needs
Communication
Teamwork
Problem solving
Time management
Attitude and work ethic
Adaptability and Flexibility
Self-Confidence
The ability to learn
Networking
Who Should Attend
Current Supervisors who wish to hone there skills
Specialists who have recently moved into a management position
Engineers, specialists and other technical staff who have actually transitioned into a management position
Anyone else desiring to develop their management skills
Upcoming Public Courses
Please click on link below for related public course/s:
We are a diverse and dynamic team of passionate training specialists who believe that self-betterment and additive education are transformative elements that can help people realise their full potential. We are in the constant pursuit of excellence and proud of our authentic BBEEE roots. We want to work with companies who share our vision. Learn More