Introduction: Conflict Resolution Training Course
Wherever 2 or more individuals come together, there is certain to be conflict. This particular program will supply delegates a 7-step conflict resolution process that they can utilize as well as modify to resolve conflict disputes of any size. Your delegates will also be provided a set of abilities in solution generating as well as finding common ground.
In the Conflict Resolution program, delegates will be taught essential conflict management abilities, including Working with anger as well as Utilizing the Agreement Frame. Working with conflict is essential for every business no matter Exactly What the size. If it is left unchecked or not resolved it can lead to lost production, absences, attrition, as well as even law suits.
Recommended Prior Experience and Knowledge: Conflict Resolution Training Course
This course will assist delegates in understanding: Conflict Resolution
For the Conflict Resolution Training Course it is advisable that you have the following experience/knowledge:
None, course conducted in English
Outline: Conflict Resolution Training Course
Johannesburg (Sandton), Cape Town, Durban, Port Elizabeth, Pretoria – South Africa
Key outcomes of the course include:
BOTI’s Program Outline
Component 1: Starting Out
• Activities to break the ice
• Housekeeping matters and administration
• The Parking Area
• Program Objectives
Component 2: An Introduction to Conflict Resolution
• Comprehending the Conflict Resolution Process
• Exactly what is Conflict?
• Exactly what is Conflict Resolution?
Component 3: The Thomas-Kidman Instrument
Component 4: Creating an Effective Atmosphere
• Setting Ground Rules
• Neutralizing Emotions
• Choosing the Time as well as Place
Component 5: Creating Mutual Comprehending
• Exactly What Do We Want?
• Exactly What Do They Want?
• Exactly What Do I Want?
Component 6: concentrating on Individual Needs
• Strengthening Your Partnership
• Finding Common Ground
• Generating Positive Energy as well as Goodwill
Component 7: Getting to the Root Cause
• Identifying the Benefits of Resolution
• Examining Root Causes
• The Significance of Forgiveness
• Making A Cause as well as influence Diagram
Component 8: Generating Options
Do Not• Digging Deeper into Your Options
• Produce, Do Not Evaluate
• Creating Mutual Gain Options as well as Multiple Option Solutions
Component 9: Generating a Solution
• Choosing a Solutions
• Creating Criteria
• Making a Shortlist
• Generating a Plan
Component 10: the Short Version of the Process
• Evaluating the scenario
• Utilizing Individual Process Steps
• Choosing Your Steps
• Creating an activity Plan
Component 11: further Tools
• Stress as well as Anger Management Techniques
• Asking Open Queries
• The Agreement Frame
Component 12: Concluding
• Key Learnings
• Wise Men’s words
• Assessment of Parking Area
• Evaluations as well as Completion Of activity Plans
Course duration and fees: Conflict Resolution Training Course
Our one day training course is designed so that the knowledge acquired is applied practically, so that the business environment can be enhanced.
Please contact BOTI for information around costing