Conflict Management & Negotiation Skills Training Course

Conflict Management and Negotiation Skills  aims to teach employees the knowledge, skills, and competencies required to support and master conflict and negotiation skills.
Conflict Management and Negotiation Skills Training Course

The Challenge

Conflict is part of our current reality in the rapidly changing global environment. Employees of private and state owned entities need to be ready to deal with all differing types of conflict. These include personal conflicts and organizational conflicts. Conflict management and negotiation skills are critical skills for any leader in the workplace.

It is essential that managers become familiar with the theory, processes, and methods for conflict management and negotiations.

The Solution (Conflict Management and Negotiation Skills Training Course: Johannesburg and all major centres)

Conflict Management and Negotiation Skills Training Course: this two day course will equip you with the skills to master this subject.

At the end of the Conflict Management and Negotiation Skills Training Course you will be able to:

  • Develop the attributes of a good conflict manager
  • Describe the main sources of conflict
  • Describe appropriate techniques to manage conflict
  • Implement a strategy to resolve conflict
  • Communicate effectively with an employer with regard to conflict issues.
  • Describe the main sources of conflict
  • Understand Organizational conflict modes are explained with examples.
  • Describe the appropriate action plan and strategies to manage conflict.
  • Explain appropriate techniques in conflict management.
  • Explain the attributes of an effective conflict manager.
  • Work effectively with individuals and teams in order to understand conflict and the resolution thereof.
  • Organise oneself and one`s activities so that conflict can be identified and dealt with.
  • Collect, analyse and identify information supplied by parties to a conflict in order to accurately convey them to affected parties.

Delivery Method (Conflict Management and Negotiation Skills Training Course: Johannesburg, Durban, Cape Town, Pretoria and all major centres)

  • Two-day Instructor Led classroom based training
  • Strong delegate participation and practical application of theory

Our objective is to ensure that the acquired tools and knowledge are user friendly and easily applied in the workplace.

All delegates (for Conflict Management and Negotiation Skills Training Course: Johannesburg, Durban, Cape Town, Pretoria and all major centres)  will receive:

  • Material
  • Refreshments (lunch, tea)
  • Memory stick (with relevant tools and models that can be easily accessed when applied back at work)
  • Attendance Certificate
  • After training assistance for 3 months

Conflict Management and Negotiation Skills Training Course is an essential skills. As JFK said Leadership and learning are indispensable to each other. 

Course Schedule and Costs

Please click on links below for price and venue of the courses:


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