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Quick Look Course Summary:Business Protocol & Etiquette Training – BOTi Essential Course
  • Next Public Course Date:

  • Length: 1 day(s)

  • Price (at your venue): 1 Person R 3,982.50 EX VAT 3 Person R 2,729.81 EX VAT 10 Person R 1,885.40 EX VAT

  • Certification Type:Accredited

  • Locations & Venues: Off-site or in-house. We train in all major city centres throughout South Africa.

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Business Protocol & Etiquette Training: Course Outline

 

1. Introduction
Definition
Protocol guidelines
Protocol in business

2. Business Introductions
Titles and Seniority
Name tags

3. Ethics
Holy and National Days
Business Cards
Personal circumstances

4. Office Etiquette
Cell phones
Mail
Proper Behaviour
Respect

5. Forms of Address
Titles and Seniority

6. Professional Image
Punctuality
Attitude
Relationships

7. Guidelines for Business Dress Codes
Clothes
Accessories
Hair style, hair colour and cleanliness
Make-up

8. Meeting Protocol
Purpose of Meetings
Punctuality
Communication
Documentation
Facilities
Safety

9. Cultural Contexting and Interactions
Difference between High Context and Low Context
Cultural Commonalities
Gender Roles
Non-verbal Communication
Visual Aids
Interpreters

10. Cultural Guidelines – Gifts
Gift Policy Guidelines
Accepting and Exchanging of Gifts
Presentation of Gifts

11. Conversations
Picking a Topic
Sensitive Topics
Cultural Diversity and Respect

12. Resources

Business Protocol & Etiquette: Course Duration

1 day/s

Who should attend: Business Protocol & Etiquette Training

This course is intended for employees and managers.

**Quote does not include Any Exam Fees (if applicable)

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