Conflict Management & Negotiation Skills Training Course Course

 

Description

Conflict Management & Negotiation Skills Training Course Course: Introduction

We offer a short course on conflict management, everyone has to deal with conflicts with others at sometime. It is useful to know what escalates conflicts and what de-escalates conflicts, we have included several methods for students in this course to practice conflict management.

Conflict Management & Negotiation Skills Training Course Course :Course Outline

1. Defining Conflict
What is conflict
Positives and Negatives

2. Types of conflict

3. Open versus Hidden Conflict

4. Spontaneous and Reflective Action

5. Johari Windows
The Johari Window
My Window
Case Study

6. Stages of Conflict
The Five Stages of Conflict
The Conflict Process
Conflict Outcomes
Strategies for Dealing with Conflict

7. Winning versus Negotiated Agreement

8. Conflict Resolution Style Questionnaire
Scoring
Interpretation
Pro’s and Con’s

9. Communication in Conflict Resolution
The Communication Funnel
Other Obstacles

10. Active Listening

11. Paraphrasing
Definition

12. Questions for Resolving Conflict

13. Body Language

14. Seven steps to Conflict Resolution

15. The Conflict/Opportunity Test
Skills test

16. Facilitating Conflict
Facilitation Overview
Venting Emotions
Resolving the Issue
Practical Application

17. Setting Norms

18. Interventions
Definition
Different Scenarios
Personal Action Plan

Conflict Management & Negotiation Skills Training Course Course: Course Duration

1 day/s

Who should attend: Conflict Management & Negotiation Skills Training Course Course

This course is intended for persons who negotiate regularly.

**Quote does not include Any Exam Fees (if applicable)

IMPORTANT ACTION: Do Not Wait To Improve Your Skills.  

Book Now By Completing Online Booking Form / Customised Proposal or Obtain Approval For Your Already Received Customised Proposal

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