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Quick Look Course Summary:Conflict management and resolution skills training – BOTi Essential Course
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Next Public Course Date:
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Length: 1 day(s)
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Price (at your venue): 1 Person R 4,475.00 EX VAT 3 Person R 3,399.06 EX VAT 10 Person R 2,529.41 EX VAT
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Certification Type:ACREDDITED
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Locations & Venues: Off-site or in-house. We train in all major city centres throughout South Africa.
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Conflict Management & Negotiation Skills Training: Course Introduction
You simply can’t avoid it, if you’re not living in a cave, at some point you’ll need to manage someone’s else’s emotional state. Conflict management and resolution skills should be every working professional’s goal to master.
This is our signature course and will prepare all attendees to management level by preparing and arming them with a variety of resolution styles and approaches
Conflict Management & Negotiation Skills Training: Course Outline
The Conflict Management Training (or Conflict Management Courses, Conflict Resolution Training, Conflict Management Workshop, Dispute Resolution Training, Conflict Business, Conflict Solutions) outline is as follows:
1. Defining Conflict
What is conflict
Positives and Negatives
2. Types of conflict
3. Open versus Hidden Conflict
4. Spontaneous and Reflective Action
5. Johari Windows
The Johari Window
My Window
Case Study
6. Stages of Conflict
The Five Stages of Conflict
The Conflict Process
Conflict Outcomes
Strategies for Dealing with Conflict
7. Winning versus Negotiated Agreement
8. Conflict Resolution Style Questionnaire
Scoring
Interpretation
Pro’s and Con’s
9. Communication in Conflict Resolution
The Communication Funnel
Other Obstacles
10. Active Listening
11. Paraphrasing
Definition
12. Questions for Resolving Conflict
13. Body Language
14. Seven steps to Conflict Resolution
15. The Conflict/Opportunity Test
Skills test
16. Facilitating Conflict
Facilitation Overview
Venting Emotions
Resolving the Issue
Practical Application
17. Setting Norms
18. Interventions
Definition
Different Scenarios
Personal Action Plan
Conflict Management & Negotiation Skills Training: Course Duration
1 day/s
Conflict Management & Negotiation Skills Training Course: Who should attend
This course is intended for those who regularly handle situations that require good negotiatioin skills.
**Quote does not include Any Exam Fees (if applicable)
IMPORTANT ACTION: Do Not Wait To Improve Your Skills.
Book Now By Completing Online Booking Form / Customised Proposal or Obtain Approval For Your Already Received Customised Proposal
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