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The Consumer Protection Act Fundamentals Training Course Course

Quick Look Course Summery: The Consumer Protection Act Fundamentals Training Course Course
  • Next Public Course Date: 23/08/2019

  • Length:1 day

  • Price: 1 Person R ex vat3 Person R 0 ex vat10 Person R 0 ex vat

  • Certification Type: Certificate of Attendence

  • Locations & Venues: Call Centre Training Courses are held in JHB, Cape Town, Durban, Port Elizabeth

The Consumer Protection Act Fundamentals Training Course Course: Introduction

How does The Consumer Protection Act impact your business? What happens when the Consumer Complaints Centre gets involved? Enrol on BOTI's The Consumer Protection Act Fundamentals Training Course Course today and find out so much more! The Consumer Protection Act Fundamentals Training Course Course - How does The Consumer Protection Act impact your business? What happens when the Consumer Complaints Centre gets involved? Enrol on BOTI's The Consumer Protection Act Fundamentals Training Course Course today and find out so much more!   If you buy something in South Africa, whether goods or a service - you are a consumer. If you sell goods or a service, then you are a vendor. The Consumer Protection Act was legalised to protect both the consumer and the vendor from bad business practices. Under the Act the rights and responsibilities of both the consumer and the vendor are examined. The Act gives consumers who have been unfairly treated a recourse for relief and hold the vendor to standards. At the same time the Act provides rights for vendors who practice good business practices.

The Consumer Protection Act Fundamentals Training Course Course :Course Outline

1. Examining the Act. To whom and what the Act applies. Situations contained in the Act. Goods exempted from the Act. Services, agreements and transactions included in the Act. 2. The Consumer Act and the Consumer. The difference between protection and enforcement Defining the Consumer. Protection from unfair and unreasonable business practices. The Act's Amendments for minors and disabled Consumers. 3. Consumer rights and responsibilities The rights of the consumer. Parallels between the Bill of Rights and the Consumer Protection Act. Responsibilities as a consumer.

How does The Consumer Protection Act impact your business? What happens when the Consumer Complaints Centre gets involved? Enrol on BOTI's Consumer Protection Act Fundamentals Training Course Course today and find out so much more!

4. Vendor rights and responsibilities The Vendor as a Consumer. Liability and Due Diligence Ethics of marketing strategies. 5. The Act in practice What is reasonable to expect. Practical application of the Act to various industries. Understanding the legal framework for redress. 6. Minimising liability as a Vendor Enabling the consumer Best practices conforming to the Act. Penalties for contravention of the Act. Avoiding administrative fines.

How does The Consumer Protection Act impact your business? What happens when the Consumer Complaints Centre gets involved? Enrol on BOTI's Consumer Protection Act Fundamentals Training Course Course today and find out so much more!

7. Dealing with complaints. How and where to lay a complaint. What can be expected from the complaints procedure. Recourse if complaint is ignored.

The Consumer Protection Act Fundamentals Training Course Course: Course Duration

1 day/s

Who should attend: The Consumer Protection Act Fundamentals Training Course Course

This course is intended for vendors and consumers. **Quote does not include Any Exam Fees (if applicable) IMPORTANT ACTION: Do Not Wait To Improve Your Skills.   Book Now By Completing Online Booking Form / Customised Proposal or Obtain Approval For Your Already Received Customised Proposal

How does The Consumer Protection Act impact your business? What happens when the Consumer Complaints Centre gets involved? Enrol on BOTI's Consumer Protection Act Fundamentals Training Course Course today and find out so much more!

You might also like: Getting to grips with the Labour Relations Act of South Africa – all you need to know about how it operates

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