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Quick Look Course Summary:Emotional Intelligence Works Training Course Course
  • Next Public Course Date:

  • Length: 1 day(s)

  • Price (at your venue): 1 Person R 4,475.00 EX VAT 3 Person R 3,399.06 EX VAT 10 Person R 2,529.41 EX VAT

  • Certification Type:Accredited

  • Locations & Venues: Off-site or in-house. We train in all major city centres throughout South Africa.

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    Emotional Intelligence Works Training Course Course: Introduction

    Some people think emotional intelligence is more important than the person’s intelligence quota. They would be correct. Although there is a link between high intelligence quotas and high emotional intelligence quotas. Your intelligence quota helps you to learn new things, remember things and develop skills. Your emotional intelligence helps you to learn more about yourself and how you connect to other people. Its not so much as learning about new things, but learning about feelings and emotions. The core of emotional intelligence is inter-personal interaction and intra-personal interaction. Emotional Intelligence is becoming more important in business as well. People who are aware of their EQ generally know how to act and react among different people, and the long and short of that is less conflict, more productivity.

    Emotional Intelligence Works Training Course Course :Course Outline

    1. Think Smart Strategies
    Think Wisely

    Self-Awareness Skills
    A : Understand your Brain
    B : Hear Yourself think
    C: Stop Responding Automatically
    The STEP Model
    Motivators and Warning Signs
    Use a New Mental Script

    Optimistic Thinking
    A : Determine How Optimistic or Pessimistic You Are
    B : Talk to yourself Differently
    C: Discover Meaning in Your Work
    D: Care for Yourself and Others
    Think Smart Summary

    2. Be Smart Strategies
    The Three Keys

    Social Skills
    A : Expand Your Emotional Vocabulary
    B : Improve Your Listening Skills
    C : Adapt to the Communication Needs of Others

    Emotional Control
    A : Keep Your Brain Engaged
    B : Prepare a Script to handle Angry People
    C: Confront Negators
    D : Build Up Your Energy

    Flexibility
    A : Use Your Energy Wisely
    B : Change Yourself
    C : Focus on Positives
    D : Explore Options to Solve Problems
    Be Smart Summary

    3. Work Smart Strategies
    Six Strategies for Smart Organisations
    Practice Organisational Self-Awareness

    Develop Social Skills
    A : Use Emotions-On Training
    B : Have a Positive Relationship with the Learner
    C : Connect Learning to Doing

    Foster Optimism
    A : Connect the Present to the Future
    B : Assess Level of Optimism versus Pessimism

    Encourage Flexibility and problem Solving
    A : Imagine the Future
    B : Use Problem Solving Guidelines

    Model and Encourage Emotional Control
    A : Foster Civility
    B : Develop Civil Guidelines

    Support Teamwork
    A : Harmonise Input
    B : Raise Passion
    C : Build Energy at Team Meetings
    Work Smart Summary

    Assertive Power Steps
    Four Steps to Assertive Communication
    Step 1: Repeat the Question or Statement
    Step 2: Command, Don’t Ask
    Step 3: Add Emotion
    Step 4: Introduce Consequences

    7. Assertive Confrontation
    Defining the Problem
    Five Tools for Successful Confrontation
    Active Listening
    Goals for the Present and Future
    Give Yourself Credit for Success

    Emotional Intelligence Works Training Course Course: Course Duration

    1 day/s

    Who should attend: Emotional Intelligence Works Training Course Course

    This course is a self-enrichment course for anyone interested in emotional intelligence.

    **Quote does not include Any Exam Fees (if applicable)

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