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Quick Look Course Summary:Excellent Customer Service – A Practical Approach Course
  • Next Public Course Date:

  • Length: 1 day(s)

  • Price (at your venue): 1 Person R 3,982.50 EX VAT 3 Person R 2,729.81 EX VAT 10 Person R 1,885.40 EX VAT

  • Certification Type:Accredited

  • Locations & Venues: Off-site or in-house. We train in all major city centres throughout South Africa.

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Excellent Customer Service – A Practical Approach Course: Introduction

Customer Service is an essential part of any company. Keeping your customers happy keeps you in business. We have designed a customer service course with a practical approach. Participants attending the course will learn about communication, body language and active listening. They will also receive goal sheets to improve their service.

Excellent Customer Service – A Practical Approach Course :Course Outline

1. Customer Service Basics
Customers
The service culture

2. Customer Service Skills
Organisation skills
Communication skills
Personal motivation

3. Greeting Customers
Greeting overview
Phone and e-mail messages
Creating a Rapport

4. Listening and Questioning
Listening
Questioning

5. Responding
Responding to customers
Setting expectations
Working toward solutions

6. Resolving Issues
Customer appreciation
Follow-up techniques

Excellent Customer Service – A Practical Approach Course: Course Duration

1 day/s

Who should attend: Excellent Customer Service – A Practical Approach Course

This is sales course intended for marketing.

**Quote does not include Any Exam Fees (if applicable)

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