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Excellent Customer Service - A Practical Approach Course

Quick Look Course Summery: Excellent Customer Service - A Practical Approach Course
  • Next Public Course Date: 06/09/2019

  • Length:1 day

  • Price: 1 Person R ex vat3 Person R 0 ex vat10 Person R 0 ex vat

  • Certification Type: Certificate of Attendence

  • Locations & Venues: Call Centre Training Courses are held in JHB, Cape Town, Durban, Port Elizabeth

Excellent Customer Service - A Practical Approach Course: Introduction

Customer Service is an essential part of any company. Keeping your customers happy keeps you in business. We have designed a customer service course with a practical approach. Participants attending the course will learn about communication, body language and active listening. They will also receive goal sheets to improve their service.

Excellent Customer Service - A Practical Approach Course :Course Outline

1. Customer Service Basics Customers The service culture 2. Customer Service Skills Organisation skills Communication skills Personal motivation 3. Greeting Customers Greeting overview Phone and e-mail messages Creating a Rapport 4. Listening and Questioning Listening Questioning 5. Responding Responding to customers Setting expectations Working toward solutions 6. Resolving Issues Customer appreciation Follow-up techniques

Excellent Customer Service - A Practical Approach Course: Course Duration

1 day/s

Who should attend: Excellent Customer Service - A Practical Approach Course

This is sales course intended for marketing. **Quote does not include Any Exam Fees (if applicable) IMPORTANT ACTION: Do Not Wait To Improve Your Skills.   Book Now By Completing Online Booking Form / Customised Proposal or Obtain Approval For Your Already Received Customised Proposal

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