Handling Difficult People & Situations Training Course Course

 

Description

Handling Difficult People & Situations Training Course Course: Introduction

We like to call this course the Advanced Course in Communication, because dealing with difficult people requires an advanced skill set sometimes. Understanding the personalities of difficult people is an asset in any business but particularly in the customer service area of business.

Handling Difficult People & Situations Training Course Course :Course Outline

1. The Difficult People in Your Life
The Difficult Person in Your Life
Personality Profiles of Difficult People

2. How You See and Hear Difficult People
How I Contribute to the Problem
Beliefs
Values
Preferences and World View

3. The Power of a Difficult Person
Degrees of Difficulty
Favourite Difficult Person
First Response
Getting Past the First Response
Go, No Go

4. Making a Plan and Finding the Words
Planning to Deal with Difficult People
Strategies for Dealing with Different Types

5. Leading a Difficult Customer to a Better Outcome
The LEAD Model
Listen
Explore
Attend
Deliver a Solution
Being the Difficult Person
Appreciative Inquiry

Handling Difficult People & Situations Training Course Course: Course Duration

1 day/s

Who should attend: Handling Difficult People & Situations Training Course Course

This course is intended for anyone who works in client services or customer support.

**Quote does not include Any Exam Fees (if applicable)

IMPORTANT ACTION: Do Not Wait To Improve Your Skills.  

Book Now By Completing Online Booking Form / Customised Proposal or Obtain Approval For Your Already Received Customised Proposal

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