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Quick Look Course Summary:Interpersonal Skills Course
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Next Public Course Date:
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Length: 1 day(s)
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Price (at your venue): 1 Person R 4,475.00 EX VAT 3 Person R 3,399.06 EX VAT 10 Person R 2,529.41 EX VAT
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Certification Type: Non-Accredited
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Locations & Venues: Off-site or in-house. We train in all major city centres throughout South Africa.
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Interpersonal Skills Course: Introduction
A precursor to our face-to-face communication course, this course covers the basics in communication and ways to improve skills you already have.
Interpersonal Skills Course :Course Outline
Some people are lucky and are born with the gift of the gab. The other 99% percent of us, have to really work on our people skills and our interactions with people if we are to benefit anything from them. We offer a workshop on interpersonal skills and at the end of the workshop, participants will have left the caterpillar behind them and will float around like butterflies. If you think you need to do this course; heres whats in it. Firstly we teach participants the difference between hearing and listening. We pay attention to non-verbal cues or body-language and show participants what the signals of their own bodies are sending. The first thing you need to do is create a great first impression. We will give you the tools to make a confident, enthusiastic and unforgettable first impression. We will teach you how to create a powerful introduction and if youre introducing yourself to a group of people youve never met before well show how to remember names using mnemonics and what to do should the unforgivable happen and you do forget a name.TIP: If you forget a name, try to get someone else to talk to the person concerned so that you can hear the name. If that fails subtly ask the person next to you for the name. A variation of this is to ask for their business card. You could also introduce a friend, compelling them to say their name. If all else fails, come clean. Apologise and say you remember their face but not their name. We give you tools to start a conversation and teach you the four levels of conversations something we dealt with in a previous workshop as well. We discuss the art of small talk and show you how to move the conversation beyond small talk. We show you how to stay in control of the conversation by asking for examples and by using repetition, also by using summary questions. We discuss influencing how the other side feels about certain topics and tips you can use to bring them to your viewpoint. Things like showing empathy and building on common ground. When you want people to understand your point of view, it helps to add emotion with plenty of facts. We round off the workshop on two important points, firstly is sharing your opinion and getting others to agree with you. The second is the basics of negotiation, which includes bargaining and closing. To reserve your spot in this course please contact us at 011 882 8853 or 072 630 4789.
Key outcomes of the course include:
BOTIs Program Outline
Component 1: Starting Out
Activities to break the ice
Housekeeping matters and administration
The Parking Area
program Objectives
Component 2: Verbal Communication abilities
Listening as well as Hearing: They Arent the exact same thing
Asking Queries
Communicating with Power
Component 3: Non-Verbal Communication abilities
Body Language
The Signals You Send to Others
Its Not Exactly What You Say, Its The Manner In Which You Say It
Component 4: Making Small Talk as well as Moving Beyond
The 4 Levels of Conversation
Component 5: Moving the Conversation Along
Asking for Examples
Utilizing Repetition
Utilizing Summary Queries
Asking for Clarity as well as Completeness
Component 6: Remembering Names
Making A Powerful Introduction
Utilizing Mnemonics
Uh-Oh
Ive Forgotten Your Name
Component 7: Affecting abilities
observing the Other Side
Generating a Bridge
Giving In Without Giving Up
Component 8: Bringing individuals to Your Side
A Dash of Emotion
Plenty of Facts
Bringing It All Together
Component 9: Sharing Your Opinion
Utilizing I-Messages
Disagreeing Constructively
Generating Consensus
Component 10: Negotiation Basics
Preparation
Opening
Bargaining
Closing
Component 11: Making An influence
Making A Powerful First Impression
Assessing a scenario
Being Zealous without Being Offensive
Component 12: Concluding
Wise Mens words
Assessment of Parking Area
Key Learnings
Evaluations as well as Completion Of activity Plans
Interpersonal Skills Course: Course Duration
1 day/s
Who should attend: Interpersonal Skills Course
This is a self-enrichment course for anyone wanting to improve their interpersonal skills.
**Quote does not include Any Exam Fees (if applicable)
IMPORTANT ACTION: Do Not Wait To Improve Your Skills.
Book Now By Completing Online Booking Form / Customised Proposal or Obtain Approval For Your Already Received Customised Proposal
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Duration: 1 day(s)
Delegates: 1
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