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BOTi Essential Course - Supervisory Skills for Team Leaders Training

Managing a team is a fine art and a key skill area every business needs.  With intuitive people management as well as operational mastery this course develops supervisors into trusted and approachable managers.

Quick Look Course Summery: BOTi Essential Course - Supervisory Skills for Team Leaders Training
  • Next Public Course Date: 23/08/2019

  • Length:2 day

  • Price: 1 Person R ex vat3 Person R 0 ex vat10 Person R 0 ex vat

  • Certification Type: Certificate of Attendence

  • Locations & Venues: Call Centre Training Courses are held in JHB, Cape Town, Durban, Port Elizabeth

BOTi Essential Course – Supervisory Skills for Team Leaders Training: Course Outline

The aim of this course is to develop your supervisory skills such as time management and team management.   Add to this the prioritisation of tasks  and effective delegation and you will be well on your way to becoming a good supervisor.   We also focus on setting goals and expectations for yourself and your team, as well as how to provide effective feedback and appropriate ways to resolve conflict.

Introduction

Topics for Discussion

Topics Indirectly Related to the Workshop

Workshop Objectives

Realistic Expectations

Requirements of a Supervisor

Opportunities for Growth and Improvement

Verbal Expectations

Written Expectations

Goal setting

Cascading Goals

The SMART Method

Helping Others Set Goals

Assigning Work

The Dictatorial Approach

The Apple-Picking Approach

The Collaborative Approach

Degrees of Delegation

Complete Supervision

Partial Supervision

Complete Independence

Implementing Delegation

Decision Making

Choosing the Person to Delegate to.

Providing Instructions

Measuring the Results

Troubleshooting

Feedback

Characteristics of Good Feedback

Feedback Delivery Tools

Informal feedback

Formal feedback

Managing your Time

The 80/20 Rule

The Urgent/Important Matrix

Productivity Journal

Routines and Rituals that Simplify Your Work Day

Resolving Conflict

Conflict Resolution Process

Maintaining Fairness

Help Within the Team

Help Outside the Team

Special Situations

What to do if you have been promoted

When you’re leading a new team

Taking on an established team

Survival Guide For The New Supervisor

Asking the right questions

Go to Gemba

Keep Learning

Other Topics

Words from the Wise

Review Topics not Discussed

Lessons Learned

Action Plan and Evaluation

BOTi Essential Course – Supervisory Skills for Team Leaders Training: Course Duration

2 day/s

 

BOTi Essential Course – Supervisory Skills for Team Leaders Training: Who should attend

This course (Supervision Courses, Supervisory Skills Training, Supervisory Management Courses, Production Supervisor Courses, Supervisory Skills Courses, Supervision Training) is intended for managers, giving them practical skills.

**Quote does not include Any Exam Fees (if applicable)

IMPORTANT ACTION: Do Not Wait To Improve Your Skills. 

Book Now By Completing Online Booking Form / Customised Proposal or Obtain Approval For Your Already Received Customised Proposal

 

Don’t delay. Skill up at BOTi Today.

 

(Supervision Courses, Supervisory Skills Training, Supervisory Management Courses, Production Supervisor Courses, Supervisory Skills Courses, Supervision Training)

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