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- Supply Chain Management Course (1 day)
Supply Chain Management Course (1 day)
Managers see the whole supply chain they work in and can cut cost, excess stock and delays without letting customers down.
Every late delivery, stock-out and shelf of slow-moving stock starts somewhere upstream: a weak forecast, a supplier who was never told about a promotion, an order that sat in someone's inbox. This one-day supply chain management course gives managers and supervisors a clear picture of how goods, information and money move from supplier to customer, and where cost and delay creep in along the way.
The day covers the language of supply chain, the strategic, tactical and operational levels, the plan-source-make-deliver-return model and the bullwhip effect. Delegates then work on inventory – stock levels, carrying cost, just-in-time and record accuracy – followed by tracking tools such as dashboards, SKUs, barcodes and RFID, and how to set alerts that warn of trouble before customers feel it.
It is practical throughout. Delegates map a supply chain from their own workplace, work through a simple stock calculation and plan responses to disruptions South African operations know well: load-shedding, port and road delays, and supplier failures. They leave with three improvements they can start the following week.
Why this course
For your organisation
- Lower carrying cost and fewer stock-outs
- Managers who understand the effect of their decisions upstream and downstream
- Earlier warning of supplier and inventory problems
- A shared supply chain vocabulary across purchasing, stores, production and sales
For your delegates
- A clear map of the supply chain you work in
- Simple stock-level and carrying-cost calculations you can reuse
- Practical ways to spot and dampen the bullwhip effect
- Three improvement actions for your own area
What delegates will be able to do
- Explain how supply chain decisions affect cost, service and customer satisfaction
- Use core supply chain terms correctly, from procurement and forecasting to returns
- Distinguish strategic, tactical and operational supply chain decisions
- Map the plan, source, make, deliver and return stages for your own operation
- Recognise the bullwhip effect and reduce it through better information sharing
- Set sensible stock levels and work out carrying cost
- Choose tracking measures and alerts that flag problems early
- Plan responses to common disruptions such as supplier failure and power outages
Who should attend
Line managers, supervisors and team leaders in production, operations, warehousing, stores, purchasing, logistics and distribution, plus sales and customer-service leads who depend on reliable supply. No prior supply chain training is needed; some workplace experience of how your organisation buys, stores or delivers goods helps.
Course outline
Day 1 – How the supply chain works and where it can improve
Why supply chain management matters
- What a supply chain is and who is in it: suppliers, producers, customers and your customers' customers
- How supply chain decisions affect customer satisfaction, cost and product development
- Upstream and downstream: seeing beyond your own department
- Opening case: tracing a late order back to its cause
Supply chain language, levels and stages
- Key terms: procurement, raw materials, forecasting, order generation, order taking, fulfilment and returns
- Strategic, tactical and operational decisions
- The five stages: plan, source, make, deliver, return
- The bullwhip effect and how to dampen it
- Mapping your own supply chain
Product, information and money flows
- Following the product flow
- Information flow: orders, forecasts and data warehouses
- Financial flow: payment terms, working capital and cash tied up in stock
- Where flows break down and what that costs
Inventory management
- Why stock is held: cycle stock, safety stock and buffer stock
- Carrying cost and the true cost of holding stock
- Just-in-time: benefits and risks in South African conditions
- Keeping stock records accurate: counts and reconciliations
- Worked exercise: a simple inventory calculation
Tracking, monitoring and event management
- Dashboards and the measures that matter
- SKUs, barcodes and RFID
- Inventory and supplier alerts
- Bottlenecks and how to clear them
- Planning ahead for load-shedding, transport delays and supplier failure
Action plan and close
- Key learnings from the day
- Three improvements for your own area
- Evaluation and close
How it is delivered
One day, 08:30-16:00. In person at your offices anywhere in South Africa, at a BOTI venue, or live online. One delegate or a group of up to 20; examples tailored to your sector (manufacturing, retail, distribution or services) on request. Workbook, exercises and an action plan are included. We deliver it at your offices in Johannesburg, Pretoria, Durban, Cape Town and anywhere else in South Africa, at a BOTI venue in Johannesburg, or live online for teams in different places.
What our clients say
★★★★★ 4.8 on Google from 790+ reviews · word-for-word quotes from signed letters of reference, from clients on this and/or related BOTI courses
“BOTI provided professional and structured training focused on strengthening participants’ practical knowledge and understanding of contract management, service level agreements, contract administration, managing service providers, monitoring performance, and managing contractual obligations”
“[The organisation] was satisfied with the quality and professionalism of the training services provided by BOTI and would recommend Business Optimization Training Institute (PTY) Ltd as a competent and reliable training provider”
“We have been very impressed with their service and rollout of the training.”
Frequently asked questions
Can you run this course at our offices?
Yes. Most groups are trained at the client's premises anywhere in South Africa; we can also host it at a BOTI venue or deliver it live online.
How many people can attend?
From one delegate to groups of about 20. The price per delegate drops as the group grows – see the price table, or ask us for a quote.
Is it accredited?
No – it is a non-accredited short course and delegates receive a BOTI certificate of attendance.
Can the examples reflect our industry?
Yes. Tell us your sector and the supply problems you face, and the facilitator uses examples and exercises from similar operations.
Is there a longer course that includes procurement?
Yes. The two-day Procurement Supply Chain Management Training adds a day on sourcing, supplier selection and supply contracts, and the three-day Governance & Efficiency in Tendering and Supply Chain Management course adds public-sector tendering and bid committees.
Can you run this course in Johannesburg, Cape Town or Durban?
Yes. We train on site at your offices in Johannesburg, Pretoria, Durban, Cape Town and across South Africa, at a BOTI venue in Johannesburg, or live online so a team spread over several offices can attend together.
Related courses
Ask a consultant for a written quote
A BOTI consultant emails you a written quote, usually within 15 minutes (Mon–Fri, 08:00–17:00). After hours, we reply on the next working day. To speak to someone now, call 011 882 8853.
Your quote request is for: Supply Chain Management Course (1 day)