Call Centre Management


Event Details

This event is running from 27 March 2017 until 25 June 2018. It is next occurring on July 24, 2017 8:30 am

  • Venue: Johannesburg (Sandton), Pretoria, Durban, Cape Town
  • Categories:
  • Upcoming Dates:

Introduction: Call Center Management Training Course

This course introduces delegates to the proper management of a call centre setting, from learning about the different roles of the staff involved in the running of the centre, to learning about establishing service goals and effective communication. Delegates will also be trained on how to motivate employees in order to get the best out of them.


Call Center Management Training Course

Outline: Call Center Management Training Course

Johannesburg (Sandton), Cape Town, Durban, Port Elizabeth, Pretoria – South Africa

Key outcomes of the course include:

• How to motivate and monitor employees
• How to manage Employees
• How to manage Customers
• How to manage a team effectively
• How to communicate information to executives

 

 

Course duration and fees: Call Center Management Training Course

Our two day training course is designed so that the knowledge acquired is applied practically, so that the business environment can be enhanced.

Please consult schedule for course costs or contact BOTI for a quote.

 

Recommended Prior Experience and Knowledge: Call Center Management Training Course

The course (Call Center Management Training Course) is designed for the following attendees:

• Delegates in management positions
For the Call Center Management Training Course it is advisable that you have the following experience/knowledge:
• None

Course Schedule

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Competitive Course Pricing: (Non-PC) – one-day and non-specialized

BOTI’s pricing estimates are based on economies of scale i.e. the more delegates you send, the lower the price per delegate! Clients have the following options:

  • provide the training venue or request BOTI to provide the training venue; and/or
  • in the case of courses requiring laptops, provide the laptops for the course or alternatively request BOTI to provide the laptops.

The course costs under various scenarios are provided below.

Prices per delegate (including Vat)

Number of Delegates Course only Course plus  venue provided by BOTI
1 R 4,617 R 5,301
2 R 2,793 R 3,306
3 R 2,679 R 3,135
4 R 2,480 R 2,907
5 R 2,360 R 2,770
6 R 2,090 R 2,489
7 R 2,060 R 2,451
8 R 1,895 R 2,280
9 R 1,767 R 2,147
10 R 1,767 R 2,147
11 R 1,529 R 1,902
12 R 1,529 R 1,902
13 R 1,320 R 1,688
14 R 1,320 R 1,688
15 R 1,167 R 1,531

Total course price (including VAT)

Number of Delegates Course only Course plus  venue provided by BOTI
1 R 4,617 R 5,301
2 R 5,586 R 6,612
3 R 8,037 R 9,405
4 R 9,920 R 11,628
5 R 11,800 R 13,850
6 R 12,540 R 14,934
7 R 14,420 R 17,157
8 R 15,160 R 18,240
9 R 15,903 R 19,323
10 R 17,670 R 21,470
11 R 16,819 R 20,922
12 R 18,348 R 22,824
13 R 17,160 R 21,944
14 R 18,480 R 23,632
15 R 17,505 R 22,965

The prices above are indicative and subject to change from time to time. Please contact us for a detailed proposal.

 

 

 

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