Call Centre Management


Event Details

This event is running from 27 March 2017 until 25 June 2018. It is next occurring on May 28, 2018 8:30 am


Introduction: Call Center Management Training Course

Improve Customer Service and Sales with our Call Center Management Course. This Call Center Management Training Course (or Call Centre Management Courses; Contact Center Management Training; Contact Centre Management Courses) introduces delegates to the proper management of a call centre setting, from learning about the different roles of the staff involved in the running of the centre, to learning about establishing service goals and effective communication. Delegates will also be trained on how to motivate employees in order to get the best out of them.


Call Center Management Training Course

Outline: Call Center Management Training Course

Johannesburg (Sandton), Cape Town, Durban, Port Elizabeth, Pretoria – South Africa

Key outcomes of the  Call Centre Management Courses (or Contact Center Management Training; Contact Centre Management Courses) include:

• How to motivate and monitor employees
• How to manage Employees
• How to manage Customers
• How to manage a team effectively
• How to communicate information to executives

 

Specifically the following will be covered:

1. Contact Centre Basics
Starting a call centre
Putting together the call centre

2. Call Centre Systems
Service and computerized information
Call load and staffing

3. Personnel Encouragement and Supervising
Personnel encouragement
Communication with operators
Employee effectiveness evaluation
Employee surveillance tools

4. Employee Control
Minimize turnover
Stress management
Training course

5. Customer Management
Clients requirements
Customer relationship management

6. Managing for Superb Service
Establishing professional service levels
Accomplishing service levels
Assessing reports

7. Communicating Relevant Information to Managements
Relevant information that executives require
Communicate with heads

 

 

Course duration and fees: Call Center Management Training Course

Our two day Call Centre Management Courses (or Call Centre Management Courses; Contact Center Management Training; Contact Centre Management Courses) is designed so that the knowledge acquired is applied practically, so that the business environment can be enhanced.

Please consult schedule for course costs or contact BOTI for a quote.

 

Recommended Prior Experience and Knowledge: Call Center Management Training Course

The Call Center Management Training Course (or Contact Center Management Training; Contact Centre Management Courses) is designed for the following attendees:

  • Delegates in management positions

For the Call Center Management Training Course it is advisable that you have the following experience/knowledge:

  • None

Book or Obtain Instant Quote

In addition to the related public courses, we offer the above course across the country: Anytime, Anywhere. Click on the link to get an instant proposal or book your course NOW:

Book or Obtain Instant Quote

Or alternatively click on the button below to view our full Public Course Calendar of close to 100 events:

2018 Public Course Calendar

Competitive Course Pricing: (Non-PC) – one-day and non-specialized

BOTI’s pricing estimates are based on economies of scale i.e. the more delegates you send, the lower the price per delegate! Clients have the following options:

  • provide the training venue or request BOTI to provide the training venue; and/or
  • in the case of courses requiring laptops, provide the laptops for the course or alternatively request BOTI to provide the laptops.

The course costs under various scenarios are provided below.

Prices per delegate (including Vat)

Number of Delegates Course only Course plus  venue provided by BOTI
1 R 4,617 R 5,301
2 R 2,793 R 3,306
3 R 2,679 R 3,135
4 R 2,480 R 2,907
5 R 2,360 R 2,770
6 R 2,090 R 2,489
7 R 2,060 R 2,451
8 R 1,895 R 2,280
9 R 1,767 R 2,147
10 R 1,767 R 2,147
11 R 1,529 R 1,902
12 R 1,529 R 1,902
13 R 1,320 R 1,688
14 R 1,320 R 1,688
15 R 1,167 R 1,531

Total course price (including VAT)

Number of Delegates Course only Course plus  venue provided by BOTI
1 R 4,617 R 5,301
2 R 5,586 R 6,612
3 R 8,037 R 9,405
4 R 9,920 R 11,628
5 R 11,800 R 13,850
6 R 12,540 R 14,934
7 R 14,420 R 17,157
8 R 15,160 R 18,240
9 R 15,903 R 19,323
10 R 17,670 R 21,470
11 R 16,819 R 20,922
12 R 18,348 R 22,824
13 R 17,160 R 21,944
14 R 18,480 R 23,632
15 R 17,505 R 22,965

The prices above are indicative and subject to change from time to time. Please contact us for a detailed proposal.

 

 

 

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