Telephone Skills & Etiquette


Event Details

This event is running from 6 March 2017 until 4 June 2018. It is next occurring on May 7, 2018 8:30 am


Introduction: Telephone Skills and Etiquette Training Course

Telephone Skills and Etiquette will help interested delegates to improve their telephone communication skills by introducing to them, ways of answering the telephone politely, how to portray friendliness and professionalism while directing calls and taking messages. Delegates will also master the art of using effective listening techniques to deal with difficult callers. Our Telephone etiquette training is offered in Cape Town, Johannesburg, Durban (across South Africa).

Benefits: Telephone Skills and Etiquette Training Course

Being prepared when you take customers calls reveals them that you are serious and you desire their patronage. Keeping the consumers waiting on line too long, speaking incoherently and illegibly, playing music in the background or speaking curtly/rudely to them can seriously harm your business reputation and chase away customers.

Due to the fact that impressions are lasting, and typically such impressions are done over the phone, the consumer will make an evaluation of your company by how his/her discussion proceeds. If you have the ability to wow them then you stop them searching for alternative services or products.

When a call is responded to expertly, courteously, and warmly, and they enjoy your services or product, they will return with repeat orders and recommendations. For an organisation, the telephone is frequently the very first and only point of contact with some clients. It can possibly make or break a company relationship.

When clients call your business, they require your utmost attention. They do not wish to be kept waiting and they require timely responses.

 

Telephone Skills and Etiquette Training Course

Outline: Telephone Skills and Etiquette Training Course

Key outcomes  of our Telephone etiquette training which is offered in Cape Town, Johannesburg, Durban (across South Africa) include:

• Using other technology in the office
• How to deal with Difficult Callers
• Handling incoming and outgoing calls
• How to properly take Messages

Telephone Etiquette Quiz

Free test of your Advanced Excel knowledge- click below:


Course duration and fees: Telephone Skills and Etiquette Training Course

Our two day training course is designed so that the knowledge acquired is applied practically, so that the business environment can be enhanced.

Please consult schedule for course costs or contact BOTI for a quote.

Telephone Etiquette Quiz

Free test of your Advanced Excel knowledge- click below:

Recommended Prior Experience and Knowledge: Telephone Skills and Etiquette Training Course

The course (Telephone Skills and Etiquette Training Course) is designed for the following attendees:

• General office staff such as, receptionists and secretaries.
For the Telephone Skills and Etiquette Training Course it is advisable that you have the following experience/knowledge:
• None

Book or Obtain Instant Quote

In addition to the related public courses, we offer the above course across the country: Anytime, Anywhere. Click on the link to get an instant proposal or book your course NOW:

Book or Obtain Instant Quote

Or alternatively click on the button below to view our full Public Course Calendar of close to 100 events:

2018 Public Course Calendar

Competitive Course Pricing: (Non-PC) – one-day and non-specialized

BOTI’s pricing estimates are based on economies of scale i.e. the more delegates you send, the lower the price per delegate! Clients have the following options:

  • provide the training venue or request BOTI to provide the training venue; and/or
  • in the case of courses requiring laptops, provide the laptops for the course or alternatively request BOTI to provide the laptops.

The course costs under various scenarios are provided below.

Prices per delegate (including Vat)

Number of Delegates Course only Course plus  venue provided by BOTI
1 R 4,617 R 5,301
2 R 2,793 R 3,306
3 R 2,679 R 3,135
4 R 2,480 R 2,907
5 R 2,360 R 2,770
6 R 2,090 R 2,489
7 R 2,060 R 2,451
8 R 1,895 R 2,280
9 R 1,767 R 2,147
10 R 1,767 R 2,147
11 R 1,529 R 1,902
12 R 1,529 R 1,902
13 R 1,320 R 1,688
14 R 1,320 R 1,688
15 R 1,167 R 1,531

Total course price (including VAT)

Number of Delegates Course only Course plus  venue provided by BOTI
1 R 4,617 R 5,301
2 R 5,586 R 6,612
3 R 8,037 R 9,405
4 R 9,920 R 11,628
5 R 11,800 R 13,850
6 R 12,540 R 14,934
7 R 14,420 R 17,157
8 R 15,160 R 18,240
9 R 15,903 R 19,323
10 R 17,670 R 21,470
11 R 16,819 R 20,922
12 R 18,348 R 22,824
13 R 17,160 R 21,944
14 R 18,480 R 23,632
15 R 17,505 R 22,965

The prices above are indicative and subject to change from time to time. Please contact us for a detailed proposal.

 

 

 

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