Excellent Customer Service – A Practical Approach Training Course

Introduction: Excellent Customer Service – A Practical Approach Training Course

Excellent Customer Service course is designed for delegates who work in the customer service field and wish to improve on their knowledge of customer behavior. Delegates will be engaging in discussions that will cover; the importance of having a service culture in an organization, customer service skills, as well communication.


Excellent Customer Service - A Practical Approach Training Course

 

Outline: Excellent Customer Service – A Practical Approach Training Course

Johannesburg (Sandton), Cape Town, Durban, Port Elizabeth, Pretoria – South Africa

Key outcomes of the course include:
• Basics of Customer Service
• Acquiring skills for Customer Service
• How to greet Customers
• How to listen, question and respond

 

 

Course duration and fees: Excellent Customer Service – A Practical Approach Training Course

Our two day training course is designed so that the knowledge acquired is applied practically, so that the business environment can be enhanced.

Please consult schedule for course costs or contact BOTI for a quote.

 

Recommended Prior Experience and Knowledge: Excellent Customer Service – A Practical Approach Training Course

The course (Excellent Customer Service – A Practical Approach Training Course) is designed for the following attendees:

• Delegates currently working in the field of customer service with an interest to improve their skills.
For the Excellent Customer Service – A Practical Approach Training Course it is advisable that you have the following experience/knowledge:
• None
 

Book or Obtain Instant Quote

In addition to the related public courses, we offer the above course across the country: Anytime, Anywhere. Click on the link to get an instant proposal or book your course NOW:

Book or Obtain Instant Quote

Or alternatively click on the button below to view our full Public Course Calendar of close to 100 events:

2018 Public Course Calendar

 

Please Phone Us Now To Speak to One of Our Friendly Consultants

Tel:011-882-8853

OR

FOR CELL PHONES CLICK TO CALL

Please Fill in the Form – We Will Get Back to You Within 15 minutes

Please Email Us Now  – We Will Get Back to You Within 15 minutes

 info@boti.co.za

<