Course Introduction
Knowledge management is a program or system designed to create, capture, share and aim knowledge towards the success of all. It requires changes and support at all levels in the company. Knowledge management can be applied to many areas of a company. Knowledge management is not only about storing knowledge, it is more about sharing knowledge, and sharing knowledge is an unlimited resource for companies. Knowledge management can be applied in training, operations, human resources, marketing, information technology and research and development.
Warning: Data Overload!
Prior learning requirements
None.
Course Outline
Key outcomes of of this course include:
1. Introduction
Workshop objectives
2. Understanding knowledge management
What is knowledge
Defining knowledge management
A brief history
Applications in the workplace
Case Study
3. Knowledge management Life Cycle
Understanding episodes
Acquisition
Knowledge
Integration
Case Study
4. Tips for success
Chief Knowledge officer
Skills checklist
Management Imperative
The Hype curve
Obstacles and enablers to success
Case Study
5. Advanced Topics
Maturity model
Absorptive capacity
Rustiness
Process model types
Case Study
6. Do’s and Don’ts
Data, Information, Knowledge
Tacit mode
Explicit mode
Identifying conversion categories
Case Study
7. Knowledge management paradigm
Past paradigms
New Paradigms
Implications and applications
The End game
Case Study
8. Implementation
Gathering support
Identifying Opportunities
Key knowledge management techniques
Map for success
No-Budget scenario
Case Study
9. Topics not discussed
Post workshop overview
10. Knowledge management models
Nonaka and Takeuchi model (SECI)
Wiig Model
Kakabadse Model
Boisot Model
Case Study
11. Building a Knowledge Management
Why Rationale is necessary
Building a business case
Finding success stories
Customisation model
Case Study
12. Customisation
Components of the definition
Customising the components
Sample definitions
Creating a KMBOK
Case Study
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