National Certificate: Business Administration Services NQF Level 02

Qualification Title: National Certificate: Business Administration Services 

SAQA I.D. 23833 NQF Level: NQF Level 02 Credits: 130

Course duration:  24 contact days over 12 months

This is an accredited qualification

Learn more about business administration and management and administrative support services, book your seat now on BOTI’s National Certificate:  Business Administration Services Course or enroll on one of BOTI’s business admin courses now.  BOTI offers business training programmes across South Africa.

Learn more about business administration and management and administrative support services, book your seat now on BOTI’s National Certificate:  Business Administration Services Course or enroll on one of BOTI’s business admin courses now.  BOTI offers business training programmes across South Africa.

“Time to ‘suit up'”

What you will learn

Administration is an essential field of learning as the competences required by people doing administrative tasks are generic in nature and apply to all businesses in all sectors and to many non-business organisations such as sports and cultural clubs and the like.

The ongoing need for highly skilled administration personnel

Administrative tasks and administration are done at various levels depending upon the nature and size of the organization and its management structure. People involved in administration are known by such terms as secretaries, administrative assistants, administrators and clerks depending on the organization in which they are employed. There is therefore an on-going need for highly skilled administration personnel and a need for a well-developed learning pathway to cater for administrative personnel at the various levels at which they operate.

Learn more about business administration and management and administrative support services, book your seat now on BOTI’s National Certificate:  Business Administration Services Course or enroll on one of BOTI’s business admin courses now.  BOTI offers business training programmes across South Africa.

The core component contains competencies in Information Handling, Communications, Enterprise/customer service, Technology, Organisation skills, Self-development, Teamwork and Business policies and procedures. The elective component allows the learner to gain specialist knowledge, skills and insight in the areas of Reception, Executive Administration, Financial Services and Banking or in the field in which the learner is employed.

This qualification will enable you to acquire a sufficient level of  competence in the unit standards which make up the qualification and which will add value to your work performance. This qualification is intended to enhance the provision of entry-level service within the field of Administration within all sectors.

Learn more about business administration and management and administrative support services, book your seat now on BOTI’s National Certificate:  Business Administration Services Course or enroll on one of BOTI’s business admin courses now.  BOTI offers business training programmes across South Africa.

Course outcomes

Attend to customer enquiries in an office setting

Behave in a professional manner in a business environment

Conduct basic financial transactions

Contribute to the health, safety and security of the workplace

Demonstrate an understanding of a selected business environment

Learn more about business administration and management and administrative support services, book your seat now on BOTI’s National Certificate:  Business Administration Services Course or enroll on one of BOTI’s business admin courses now.  BOTI offers business training programmes across South Africa.

Demonstrate knowledge of and produce word processing documents using basic functions

Demonstrate the ability to use electronic mail software to send and receive messages

Identify and maintain the types of records required in own industry and understand why it is necessary to create evidence and maintain confidentiality

Investigate the structure of an organization as a workplace

Keep informed about current affairs related to one`s own industry

Maintain an existing information system in a business environment

Learn more about business administration and management and administrative support services, book your seat now on BOTI’s National Certificate:  Business Administration Services Course or enroll on one of BOTI’s business admin courses now.  BOTI offers business training programmes across South Africa.

Manage time and work processes within a business environment

Operate a personal computer system

Operate and take care of equipment in an office environment

Operate in a team

Operate personal computer peripherals

Organise oneself in the workplace

Process incoming and outgoing telephone calls

Learn more about business administration and management and administrative support services, book your seat now on BOTI’s National Certificate:  Business Administration Services Course or enroll on one of BOTI’s business admin courses now.  BOTI offers business training programmes across South Africa.

Process numerical and text data in a business environment

Receive and execute instructions

Maintain effective working relationships with other members of staff

Access and use information from texts

Apply basic knowledge of statistics and probability to influence the use of data and procedures in order to investigate life related problems

Demonstrate understanding of rational and irrational numbers and number systems

Maintain and adapt oral communication

Measure, estimate and calculate physical quantities and explore, describe and represent geometrical relationships in 2-dimensions in different life or workplace contexts

Respond to literary texts

Learn more about business administration and management and administrative support services, book your seat now on BOTI’s National Certificate:  Business Administration Services Course or enroll on one of BOTI’s business admin courses now.  BOTI offers business training programmes across South Africa.

Use mathematics to investigate and monitor the financial aspects of personal and community life

Work with a range of patterns and functions and solve problems

Write for a defined context

Apply knowledge of self in order to make a personal decision

Demonstrate knowledge and understanding of the rights and responsibilities of the individual under the South African Constitution

Demonstrate knowledge and understanding of the structures that reinforce and support human rights in South Africa

Do basic research

Demonstrate knowledge and understanding of HIV/AIDS in a workplace, and its effects on a business sub-sector, own organisation and a specific workplace

 

Who is this course suitable for?

This qualification is suitable for those individuals who are, or wish to be, involved in the Administration function in any organization or business in any sector, or field as well as in non-commercial organisations such as clubs and charitable organisations. It contains all the competencies, skills and values required by a learner who wishes to access the National Certificate in Business Administration Services at NQF: Level 3.

You might also like: National Certificate: Business Administration Services

Further Education and Training Certificate: Business Administration Services

General Education and Training Certificate: Business Practice

Learn more about business administration and management and administrative support services, book your seat now on BOTI’s National Certificate:  Business Administration Services Course or enroll on one of BOTI’s business admin courses now.  BOTI offers business training programmes across South Africa.

 

UNIT STANDARDS:

 

ID UNIT STANDARD TITLE PRE-2009 NQF LEVEL NQF LEVEL CREDITS
Core 14338 Attend to customer enquiries in an office setting Level 2 NQF Level 02 2
Core 14359 Behave in a professional manner in a business environment Level 2 NQF Level 02 5
Core 14353 Conduct basic financial transactions Level 2 NQF Level 02 3
Core 110064 Contribute to the health, safety and security of the workplace Level 2 NQF Level 02 4
Core 14344 Demonstrate an understanding of a selected business environment Level 2 NQF Level 02 10
Core 7568 Demonstrate knowledge of and produce word processing documents using basic functions Level 2 NQF Level 02 3
Core 7571 Demonstrate the ability to use electronic mail software to send and receive messages Level 2 NQF Level 02 3
Core 14339 Identify and maintain the types of records required in own industry and understand why it is necessary to create evidence and maintain confidentiality Level 2 NQF Level 02 5
Core 14343 Investigate the structure of an organization as a workplace Level 2 NQF Level 02 8
Core 14341 Keep informed about current affairs related to one`s own industry Level 2 NQF Level 02 4
Core 14340 Maintain an existing information system in a business environment Level 2 NQF Level 02 4
Core 14342 Manage time and work processes within a business environment Level 2 NQF Level 02 4
Core 7547 Operate a personal computer system Level 2 NQF Level 02 6
Core 8104 Operate and take care of equipment in an office environment Level 2 NQF Level 02 2
Core 8420 Operate in a team Level 2 NQF Level 02 4
Core 7566 Operate personal computer peripherals Level 2 NQF Level 02 3
Core 8618 Organise oneself in the workplace Level 2 NQF Level 02 3
Core 14348 Process incoming and outgoing telephone calls Level 2 NQF Level 02 3
Core 14346 Process numerical and text data in a business environment Level 2 NQF Level 02 2
Core 14349 Receive and execute instructions Level 2 NQF Level 02 2
Core 11235 Maintain effective working relationships with other members of staff Level 3 NQF Level 03 1
Fundamental 8963 Access and use information from texts Level 2 NQF Level 02 5
Fundamental 9009 Apply basic knowledge of statistics and probability to influence the use of data and procedures in order to investigate life related problems Level 2 NQF Level 02 3
Fundamental 7480 Demonstrate understanding of rational and irrational numbers and number systems Level 2 NQF Level 02 3
Fundamental 8962 Maintain and adapt oral communication Level 2 NQF Level 02 5
Fundamental 12444 Measure, estimate and calculate physical quantities and explore, describe and represent geometrical relationships in 2-dimensions in different life or workplace contexts Level 2 NQF Level 02 3
Fundamental 8965 Respond to literary texts Level 2 NQF Level 02 5
Fundamental 7469 Use mathematics to investigate and monitor the financial aspects of personal and community life Level 2 NQF Level 02 2
Fundamental 9007 Work with a range of patterns and functions and solve problems Level 2 NQF Level 02 5
Fundamental 8964 Write for a defined context Level 2 NQF Level 02 5
Elective 120308 Apply knowledge of self in order to make a personal decision Level 2 NQF Level 02 3
Elective 244608 Demonstrate ability to lead a team or group Level 2 NQF Level 02 3
Elective 11816 Demonstrate knowledge and understanding of the rights and responsibilities of the individual under the South African Constitution Level 2 NQF Level 02 2
Elective 8418 Do basic research Level 2 NQF Level 02 4
Elective 13915 Demonstrate knowledge and understanding of HIV/AIDS in a workplace, and its effects on a business sub-sector, own organisation and a specific workplace Level 3 NQF Level 03 4

 

 

 

 

 

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