Communication Strategies Course

“Our similarities bring us to a common ground, our differences allow us to be fascinated by each other.” Tom Robbins

The workshop (Communication Strategies Course)  in communicating strategies is a follow on course from previous workshops where the basics of communication were learned. We at boti.co.za strongly advise that if you want to complete this workshop you should have completed the previous workshops listed here under to get the most out of all courses.

• Appreciative Inquiry
• Attention Management
• Body Language Basics
• Business Etiquette
• Business Writing
• Civility in the workplace.

TIP:  SEVEN WAYS TO LISTEN BETTER TODAY (TAUGHT IN THE (Communication Strategies Course) )

• When you’re listening, pay attention to the person talking to you.
• Listen first, talk second. Listen to understand not to reply.
• When you do reply, make sure it’s relevant to the conversation, don’t digress.
• Ask questions to clarify points you don’t understand, try open ended questions.
• Make sure what the other person wants, do they want a shoulder to cry on, do they need clarification on a work issue or do they want your advice.
• Make sure the place you choose to have the conversation is private and quiet, without distractions.
• Use fillers such as nodding your head, saying “I understand” and “Go on I’m listening” to show the person you are actively involved in the conversation.

As participants of the Communication Strategies Course already have a fair idea of what communication is we begin our workshop with a refresher on communication and how we communicate verbally and non-verbally and then we examine in detail the barriers to effective communication which were not studied in depth in some previous courses. We also refresh our skills in dealing with communication barriers, including such elements as language and cultural obstacles.

We move on to discuss paraverbal skills such as pitch and tone and then we focus on non-verbal communication. The Mehrabian Study conducted by Albert Mehrabian in 1971 can be a useful tool to understanding how much information the receiver is taking in. The study concluded that a whopping 55% of communication between people is non-verbal.

This is followed by interpreting gestures and we go back to the STAR method for interpreting the result of your body language and others around you. We move on to understanding active listening and how to send good signals to communicate more effectively. In module seven we learn how to ask questions and the different kinds of questions.

We round off the of the Communication Strategies Course  with a glance at appreciative inquiry and the types of conversations we have, such as sharing ideas. The last thing you will learn in this workshop is the advanced skills you need to find common ground for effective communication.

Please consult the following link for more details on the course or to reserve

your spot in this workshop please contact 011 882 8853.

For an in-depth look at what other courses we offer click on our secure website boti.co.za  or alternatively view our latest course schedules.

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