Telephone Skills and Etiquette Training Course

Introduction: Telephone Skills and Etiquette Training Course

Telephone Skills and Etiquette will help interested delegates to improve their telephone communication skills by introducing to them, ways of answering the telephone politely, how to portray friendliness and professionalism while directing calls and taking messages. Delegates will also master the art of using effective listening techniques to deal with difficult callers.

 

Telephone Skills and Etiquette Training Course

Outline: Telephone Skills and Etiquette Training Course

Johannesburg (Sandton), Cape Town, Durban, Port Elizabeth, Pretoria – South Africa

Key outcomes of the course include:

• Using other technology in the office
• How to deal with Difficult Callers
• Handling incoming and outgoing calls
• How to properly take Messages

Telephone Etiquette Quiz

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Course duration and fees: Telephone Skills and Etiquette Training Course

Our two day training course is designed so that the knowledge acquired is applied practically, so that the business environment can be enhanced.

Please consult schedule for course costs or contact BOTI for a quote.

Telephone Etiquette Quiz

Free test of your Advanced Excel knowledge- click below:

Recommended Prior Experience and Knowledge: Telephone Skills and Etiquette Training Course

The course (Telephone Skills and Etiquette Training Course) is designed for the following attendees:

• General office staff such as, receptionists and secretaries.
For the Telephone Skills and Etiquette Training Course it is advisable that you have the following experience/knowledge:
• None

Course Schedule

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