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Change Management Course

Quick Look Course Summery: Change Management Course
  • Next Public Course Date: 19/07/2019

  • Length:1 day

  • Price: 1 Person R ex vat3 Person R 0 ex vat10 Person R 0 ex vat

  • Certification Type: Certificate of Attendence

  • Locations & Venues: Call Centre Training Courses are held in JHB, Cape Town, Durban, Port Elizabeth

Change Management Course: Introduction

This course is aimed at identifying potential successors, to make the handing over of management from one person to another as smooth as possible.

Change Management Course :Course Outline

This workshop is part of a series of workshops on management. It is specifically related to the change management workshop. In this workshop which is meant for managers, we will discuss how managers are made. Not with sugar and spice or puppy dog tails, but with skills and development and mentoring. We will help managers create a management track which is valuable when defining the risks and competencies of potential managers. The management track will also allow the manager to see what tools the new manager needs and it will help to identify candidates early. Another tool participants learn is defining and building competencies, we will give you the know-how to identify strengths in people and their development needs. Building competencies also provides development opportunities. TIP: New managers learn by being managed well, it is particularly essential and effective to pair new managers with mentors. Looking at Anglo-American as an example, the previous six Chairmen of the board all began their careers at Anglo-American as the assistant to the then current Chairman. Continuing on the management track, another tool is to reward and emulate effective managers. The management track meeting can be held as a Lunch and Learn session where best practices are documented. We will teach participants how to provide tools for new managers such as manuals and policy documents. Also covered are how to empower new managers and how to provide support such as encouraging peer networking and mentor relationships, and how to establish resource people and regular check-in’s. Participants will learn how to identify strong candidates early, and once candidates have been identified, to begin training them early. Managers will also be able to see who has management goals by identifying candidates through reviews. Sometimes the company structure is imposing thus we spend a module helping managers make the path to management clear in their companies. Also in this module we discuss the management track as a guidepost and how a clearly defined track ensures quality training. Towards the end of the workshop we will focus on how to support new managers, this includes empowering the new manager, allowing the new manager to make decisions, encouraging the new manager to ask for help. We’ll teach you how to support and not micro-manage those just stretching their wings for the first time and we’ll teach you how to make those wings grow continually. We end this course off with a reminder on the importance of mentoring and the encouragement of regular feedback and support. To reserve your spot in this course please contact us at 011 882 8853 or 072 630 4789. BOTI’s Program Outline Component 1: Starting Out • The Parking Area • Activities to break the ice • Program Objectives • Housekeeping matters and administration Component 2: Preparing for Change • Defining Your Strategy • Generating the Team Component 3: Identifying the WIIFM • Generating Support • Exactly What in It for Me? Component 4: Comprehending Change on an Individual Level • Processing • Clearing • Programming Component 5: Leading as well as Controlling the Change • Delegating • Coping with Pushback • Preparing as well as Planning • Keeping the Lines of Communication Open Component 6: Gaining Support • Gathering Data • Evaluating as well as Adapting • Addressing Concerns as well as Issues Component 7: Making it all Worthwhile • Sharing the Results as well as Benefits • Leading Status Meetings • Celebrating achievements Component 8: Utilizing Appreciative Inquiry • Examples as well as Case Studies • The 4 Stages • The Purpose of AI Component 9: Bringing individuals to Your Side • Bringing it All Together • A Dash of Emotion • Plenty of Facts Component 10: Generating Resiliency • 5 Easy Steps for the Leader as well as the Individual • Exactly what is Resiliency? • Why is it essential? Component 11: Generating Flexibility • 5 Easy Steps for the Leader as well as the Individual Concluding• Exactly what is Flexibility? • Why is it essential? Component 12: Concluding • Key Learnings • Wise Men’s words • Assessment of Parking Area • Evaluations as well as Completion Of activity Plans

Change Management Course: Course Duration

1 day/s

Who should attend: Change Management Course

This is a general employee course, also for managers. **Quote does not include Any Exam Fees (if applicable) IMPORTANT ACTION: Do Not Wait To Improve Your Skills.   Book Now By Completing Online Booking Form / Customised Proposal or Obtain Approval For Your Already Received Customised Proposal

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