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Use communication skills to handle and resolve conflict in the workplace  

Quick Look Course Summery: Use communication skills to handle and resolve conflict in the workplace  
  • Next Public Course Date: 05/09/2019

  • Length:2 day

  • Price: 1 Person R ex vat3 Person R 0 ex vat10 Person R 0 ex vat

  • Certification Type: Certificate of Attendence

  • Locations & Venues: Call Centre Training Courses are held in JHB, Cape Town, Durban, Port Elizabeth

Use communication skills to handle and resolve conflict in the workplace  

(This Unit Standard course is aligned to: National Certificate:  Business Administration Services)

SAQA I.D. 67465 NQF Level: NQF Level 03

Unit Standard: 9533

Number of credits:  3

Introduction

Enhance your communication skills.  Enroll on a communication skills course.  BOTI offers courses to improve communication skills and communication classes.  Reserve your seat now on BOTI’s Unit Standard course: Use communication skills to handle and resolve conflict in the workplace.  BOTI offers business training programmes across South Africa.

Course outline

Identify a conflict situation and communicate in such a way that the conflict can be resolved in a constructive manner.  

Prior learning requirements

ABET Level 4 Literacy.  

Unit standard range

Commonly occuring conflicts in the South African work situation.  

Enhance your communication skills.  Enroll on a communication skills course.  BOTI offers courses to improve communication skills and communication classes.  Reserve your seat now on BOTI’s Unit Standard course: Use communication skills to handle and resolve conflict in the workplace.  BOTI offers business training programmes across South Africa.

 

Course outcomes

  • State and explain the difference between feelings and actual problem (contents)
  • Handle and resolve a conflict in the workplace
  • Demonstrate an understanding of different conflict situations in the workplace
 

Use communication skills to handle and resolve conflict in the workplace  

SAQA I.D. 67465 NQF Level: NQF Level 03

Unit Standard:  9533

Course duration

2 days

 

Enhance your communication skills.  Enroll on a communication skills course.  BOTI offers courses to improve communication skills and communication classes.  Reserve your seat now on BOTI’s Unit Standard course: Use communication skills to handle and resolve conflict in the workplace.  BOTI offers business training programmes across South Africa.

 

Who should attend:  Use communication skills to handle and resolve conflict in the workplace course

This course is aimed at those who wish to improve their business communication skills.   **Quote does not include Any Exam Fees (if applicable) IMPORTANT ACTION: Do Not Wait To Improve Your Skills.   Book Now By Completing Online Booking Form / Customised Proposal or Obtain Approval For Your Already Received Customised Proposal BOTI also offers:  Produce word processing documents for business Produce and use spreadsheets for business Plan, monitor and control and information system in a business environment

Enhance your communication skills.  Enroll on a communication skills course.  BOTI offers courses to improve communication skills and communication classes.  Reserve your seat now on BOTI’s Unit Standard course: Use communication skills to handle and resolve conflict in the workplace.  BOTI offers business training programmes across South Africa.

         

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