Communication Strategies Course



Communication Strategies Course: Introduction

A wise man once said “Never underestimate the effectiveness of face-to-face contact.” This is especially true in Management and Marketing. With all the different types of communication available to us, face-to-face communication will soon become an art form. This is a soft skills course for any individual or employee who want to improve their face-to face communication skills.

Communication Strategies Course :Course Outline

The workshop in communicating strategies is a follow on course from previous workshops where the basics of communication were learned. We strongly advise that if you want to complete this workshop you should have completed the previous workshops listed here under to get the most out of all courses. -Appreciative Inquiry -Attention Management -Body Language Basics -Business Etiquette -Business Writing -Civility in the workplace. TIP: SEVEN WAYS TO LISTEN BETTER TODAY -When you’re listening, pay attention to the person talking to you. -Listen first, talk second. Listen to understand not to reply. -When you do reply, make sure it’s relevant to the conversation, don’t digress. -Ask questions to clarify points you don’t understand, try open ended questions. Make sure what the other person wants, do they want a shoulder to cry on, do they need clarification on a work issue or do they want your advice. -Make sure the place you choose to have the conversation is private and quiet, without distractions. -Use fillers such as nodding your head, saying “I understand” and “Go on I’m listening” to show the person you are actively involved in the conversation. As participants already have a fair idea of what communication is we begin our workshop with a refresher on communication and how we communicate verbally and non-verbally and then we examine in detail the barriers to effective communication which were not studied in depth in some previous courses. We also refresh our skills in dealing with communication barriers, including such elements as language and cultural obstacles. We move on to discuss paraverbal skills such as pitch and tone and then we focus on non-verbal communication. The Mehrabian Study conducted by Albert Mehrabian in 1971 can be a useful tool to understanding how much information the receiver is taking in. The study concluded that a whopping 55% of communication between people is non-verbal. This is followed by interpreting gestures and we go back to the STAR method for interpreting the result of your body language and others around you. We move on to understanding active listening and how to send good signals to communicate more effectively. In module seven we learn how to ask questions and the different kinds of questions. We round off the workshop with a glance at appreciative inquiry and the types of conversations we have, such as sharing ideas. The last thing you will learn in this workshop is the advanced skills you need to find common ground for effective communication. To reserve your spot in this course please contact us at 011 882 8853 or 072 630 4789.

Key outcomes of the course include:
BOTI’s Program Outline

• Housekeeping matters and administration
Component 1: Starting Out
• Activities to break the ice
• Program Objectives

• The Parking Area
Component 2: The Big Picture
• Exactly what is Communication?
• Other Factors in Communication
• How Do We Communicate?

Component 3: Comprehending Communication Barriers
• Cultural Barriers
• Language Barriers
• An Overview of Common Barriers
• Differences in Time and as well as Place

Component 4: Para verbal Communication abilities
• The Strength of Speed
• The Power of Pitch
• The Truth about Tone

Component 5: Non-Verbal Communication
• All about Body Language
• Interpreting Gestures
• Comprehending the Mehrabian Study

Component 6: Speaking Like a STAR
• S = scenario
• T = Task
• A = activity
• R = Result
• Summary

Component 7: Listening abilities
• 7 Means to Pay Attention Better Today
• Sending Good Signals to Others
• Comprehending Active Listening

Component 8: Asking Good Queries
• Probing Queries
• Open Queries
• Closed Queries

Component 9: Appreciative Inquiry
• Examples as well as Case Studies
• The Purpose of AI
• The 4 Stages

Component 10: Mastering the ability of Conversation
• Level 2: Sharing Ideas as well as Perspectives
• Level 1: Discussing General Topics
• Level 3: Sharing Personal Experiences
• Our Top Networking Tips

Component 11: Advanced Communication abilities
• Comprehending Precipitating Factors
• Establishing Common Ground
• Utilizing “I” Messages

Component 12: Concluding

• Wise Men’s words

Communication Strategies Course: Course Duration

1 day/s

Who should attend: Communication Strategies Course

This course is intended for anyone who wants to improve their communication skills.

**Quote does not include Any Exam Fees (if applicable)

IMPORTANT ACTION: Do Not Wait To Improve Your Skills.  

Book Now By Completing Online Booking Form / Customised Proposal or Obtain Approval For Your Already Received Customised Proposal