Attend to customer enquiries in an office setting (Business Administration Services)

(This Unit Standard course is aligned to: National Certificate:  Business Administration Services)

SAQA I.D. 23833 NQF Level: NQF Level 02

Unit Standard: 14338

Number of credits:  2

Introduction

Improve your customer service skills.  BOTI offers customer service skills training, customer service skills classes and basic customer service training.  Reserve your seat now on BOTI’s Unit Standard course:  Attend to customer enquiries in an office setting.  BOTI offers business training programmes across South Africa.

Course outline

This unit standard provides a broad introduction to the customer services sector. The focus is on knowledge, skills, values and attitudes in relation to the learner`s own context and experience of the world of work.

Upon successful completion of this Unit Standard course you will become proficient at:

• Greeting clients
• Generating known solutions to a defined range of customer problems and queries
• Attending to customer enquiries of a semi-routine and predictable nature

Prior learning requirements

There is open access to this unit standard. Learners should:

• Be competent in communication and mathematical literacy NQF level 1.
• Hold a GETC or equivalent qualification.

Unit standard range

The typical scope of this unit standard is customer enquiries of a semi-routine and predictable nature.

Improve your customer service skills.  BOTI offers customer service skills training, customer service skills classes and basic customer service training.  Reserve your seat now on BOTI’s Unit Standard course:  Attend to customer enquiries in an office setting.  BOTI offers business training programmes across South Africa.

Course outcomes

• Refer a customer’s request.
• Attend to customer telephone, facsimile and electronic requests.
• Respond to customer face-to-face and on the telephone.
• Greet a customer and identify his/her need or problem.

Attend to customer enquiries in an office setting

SAQA I.D. 67465 NQF Level: NQF Level 03

Unit Standard:  14338

Course duration

1 day

Improve your customer service skills.  BOTI offers customer service skills training, customer service skills classes and basic customer service training.  Reserve your seat now on BOTI’s Unit Standard course:  Attend to customer enquiries in an office setting.  BOTI offers business training programmes across South Africa.

Who should attend:  Attend to customer enquiries in an office setting course

This course is aimed at those who wish to improve their customer service skills in a business setting.

**Quote does not include Any Exam Fees (if applicable)

IMPORTANT ACTION: Do Not Wait To Improve Your Skills.  

Book Now By Completing Online Booking Form / Customised Proposal or Obtain Approval For Your Already Received Customised Proposal

BOTI also offers: Monitor and control reception area (Business Administration Services)

Perform basic business calculations (Business Administration Services)

Demonstrate an understanding of the use of different number bases and measurement units and an awareness of error in the context of relevant calculations (Business Administration Services)

Improve your customer service skills.  BOTI offers customer service skills training, customer service skills classes and basic customer service training.  Reserve your seat now on BOTI’s Unit Standard course:  Attend to customer enquiries in an office setting.  BOTI offers business training programmes across South Africa.