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Customer Service Excellence Training Course Course

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Quick Look Course Summery: Customer Service Excellence Training Course Course
  • Next Public Course Date: 25/06/2019

  • Length:1 day

  • Price: See Price Calculator

  • Certification Type: Certificate of Attendence

  • Locations & Venues: Call Centre Training Courses are held in JHB, Cape Town, Durban, Port Elizabeth

Customer Service Excellence Training Course Course: Introduction

Our Customer Service workshop is aimed at participants who are in the customer service field and want to improve their knowledge of customer service basics. Some of the course outcomes are: organisation, communication, and personal motivation.

Customer Service Excellence Training Course Course :Course Outline

1. Customer Service Basics Understanding buying motivation The Service Culture 2. Customer Service Skills Organisation skills Communication factors Personal Motivation 3. Interacting with Customers Greeting Telephone and E-Mail Messages Rapport 4. Listening and Questioning Listening Questioning 5. Responding Responding to Customers Resetting Expectations Working towards Solutions 6. Resolving Issues Customer Appreciation Follow-up Techniques 7. Practical Implementation The Implementation Phase Resources and Tools

Customer Service Excellence Training Course Course: Course Duration

1 day/s

Who should attend: Customer Service Excellence Training Course Course

This course is intended for persons working in sales and marketing. **Quote does not include Any Exam Fees (if applicable) IMPORTANT ACTION: Do Not Wait To Improve Your Skills.   Book Now By Completing Online Booking Form / Customised Proposal or Obtain Approval For Your Already Received Customised Proposal