Give Us A Call +2711 882 8853

BOTi Essential Course – Executive Secretaries Personal Assistant Training

  Anticipate any need before it is asked of you. Become the irreplaceable right-hand of top management by learning every skill, soft and hard, needed to become an excellent personal assistant or executive secretary. This is your first step to becoming irreplaceable!

Get Free & personalised Training Advice

Enjoy incredible savings the more delegates you send. See for yourself...

BOTi COURSE COST CALCULATOR

Simply Select a date to see cost

 
Quick Look Course Summery: BOTi Essential Course – Executive Secretaries Personal Assistant Training
  • Next Public Course Date: 25/06/2019

  • Length:2 day

  • Price: See Price Calculator

  • Certification Type: Certificate of Attendence

  • Locations & Venues: Call Centre Training Courses are held in JHB, Cape Town, Durban, Port Elizabeth

Executive Secretaries Personal Assistant Training: Course Outline

The program for the Secretary Course is as follows:

DAY 1

Telephone skills and Etiquette
Introduction to Telephone Communication
The Importance of Answering Calls in a Professional Manner
Company Image
Different Communication Styles
Elements of speech – Pronunciation

Customer Focus
A Polite and Friendly Image
Needs and Benefits of Customer Service
Cultivating a Service Attitude
Assisting Customers with Requests
Handling difficult callers

Communicating on the telephone
Build Customer Loyalty
Communicating successfully with the caller
Telephone Time Management

Technology
Teleconferencing
Telephone aids
Telephone toolkit

Telephone Aids
Hands-free
Recording
Bridges/Conferencing
Other

Telephone Etiquette
Good Telephone Manners
Transferring and holding calls correctly
Do’s and Taboos

Dealing with Difficult Callers
Role-Play
How to handle difficult callers successfully
Basic Errors
Constructive feedback

Incoming and Outgoing Telephone Calls
Effective questioning
Establishing the caller’s needs
Listening skills and rapport building
Create a positive impression of your company

Taking Messages
Be Accurate and Effective
Being responsible and accountable

Practical Skills Application
Action plan to apply learned skills

DAY 2:

Business Etiquette and Protocol
Introduction
Definition
Protocol guidelines
Protocol in the business sector

Business Introductions
Name Tags
Titles and Seniority

Ethics
Do’s and Don’ts
Punctuality
Holy and National Days
Business Cards
Level of Communication
Personal Circumstances

Protocol in the Business Sector
Questionnaire
General Guidelines
Company Protocol
Behaviour
Being an Ambassador
Respect
Confidence and Body Language
Be Informed

Forms of address
Guidelines

Professional Image
Time Concept
Attitude and Emotions
Dress Code
Relationships

Guidelines for Business Dress Codes
Classic Styles and Colours
Hairstyle, Make-up and Accessories
Dress codes for different occasions

Meeting Protocol
Purpose
Punctuality
Communication
Documentation
Facilities
Safety

Cultural Context and Interactions
High Context and Low Context
Cultural Commonalities
Gender Roles
Non-verbal Communication
Visual Aids
Interpreters

Cultural Guidelines – Gifts
Exchange of Gifts
Gift Policy Guidelines
Presentation of Gifts

Conversation
Attitude
Topics for Conversation
Sensitive Topics
Cultural Diversity and Respect
Ethnic Jokes
Questions
Listening skills
7 Ways to be a Good Conversationalist
Do’s and Taboos

Related Terms include Receptionist Short Course, Company Secretary Courses South Africa, Office Administration Courses, Company Secretary Training, Secretary Conference, Office Administration Course Fees, Personal Assistant Short Course, Office Manager Training, Administrative Officer Courses, PA Short Course, Administrative Professional Conference, Admin Clerk Training, Office Manager Courses, Office Administration Workshop.

Executive Secretaries Personal Assistant Training: Course Duration

2 day/s

Executive Secretaries and Personal Assistants: Who should attend

This Secretary Course (or Receptionist Courses, Office Administration Short Course, Admin Clerk Courses, Receptionist Training, PA Courses, Office Administration Training)  is intended for receptionists and PA’s.

**Quote does not include Any Exam Fees (if applicable)

 

IMPORTANT ACTION: Do Not Wait To Improve Your Skills. 

Book Now for Secretary Course (or Receptionist Courses, Office Administration Short Course, Admin Clerk Courses, Receptionist Training, PA Courses, Office Administration Training) By Completing Online Booking Form / Customised Proposal or Obtain Approval For Your Already Received Customised Proposal

 

Don’t delay. Skill up at BOTi Today.

 

 

(or Receptionist Courses, Office Administration Short Course, Admin Clerk Courses, Receptionist Training, PA Courses, Office Administration Training)