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Leadership and People management (5 Days) Course

Quick Look Course Summery: Leadership and People management (5 Days) Course
  • Next Public Course Date: 05/09/2019

  • Length:5 day

  • Price: 1 Person R ex vat3 Person R 0 ex vat10 Person R 0 ex vat

  • Certification Type: Certificate of Attendence

  • Locations & Venues: Call Centre Training Courses are held in JHB, Cape Town, Durban, Port Elizabeth

Leadership and People management (5 Days) Course: Introduction

This is a five day workshop and includes a leadership course, a supervising others course, a coaching and mentoring course as well as a performance management and emotional intelligence course.

Leadership and People management (5 Days) Course :Course Outline

1. Introduction Workshop Objectives Topics for Discussion Topics Indirectly Related to the Workshop 2. Leadership Definition of a leader Characteristics of a leader Principles of leadership A little history lesson Past leaders Modern leaders The Great Man Theory The Trait theory Transformational leadership 3. Situational Leadership Telling Selling Participating Delegating 4. Taking a Personal Inventory Introduction to Kouzes and Posner Leading by example Inspiring a shared vision Challenging and changing the process Empowering others Motivation Your own skills Creating an action plan Goal Setting Goal Achievement Inspiration and Motivation Role Models Getting Experience Your Personal Mission Statement 5. Leading the Way Determining your way Be an inspirational role model Influencing the Perspective of others 6. Inspiring a Shared Vision Defining your Vision Sharing your Vision Identifying the Benefits for Others 7. Challenging the Process Developing Innovation Improving Your Skills Changing the Process 8. Enabling Others Encouraging Growth Creating Mutual Respect Creating Trust 9. Motivation Sharing Rewards Celebrating Achievements Making Recognition Part of Your Style 10. Influencing Skills The Art of Persuasion Principles of Influence Creating an Impact 11. Goal Setting SMART goals Long Term Goals Creating a Support System. 12. Other Topics Words from the Wise Review of Topics Discussed Reviewing Lessons Learned Action Plans and Evaluations. 1. Introduction Topics for Discussion Topics Indirectly Related to the Workshop Workshop Objectives 2. Realistic Expectations Requirements of a Supervisor Opportunities for Growth and Improvement Verbal Expectations Written Expectations 3. Goal setting Cascading Goals The SMART Method Helping Others Set Goals 4. Assigning Work The Dictatorial Approach The Apple-Picking Approach The Collaborative Approach 5. Degrees of Delegation Complete Supervision Partial Supervision Complete Independence 6. Implementing Delegation Decision Making Choosing the Person to Delegate to. Providing Instructions Measuring the Results Troubleshooting 7. Feedback Characteristics of Good Feedback Feedback Delivery Tools Informal Feedback Formal Feedback 8. Managing your time The 80/20 Rule The Urgent/Important Matrix Productivity Journal Routines and Rituals that Simplify Your Work Day 9. Resolving Conflict Conflict Resolution Process Maintaining Fairness Help Within the Team Help Outside the Team 10. Special Situations What to do if you have been promoted When you're leading a new team Taking on an established team 11. Survival Guide for the New Supervisor Asking the right questions Go to Gemba Keep Learning 12. Other Topics Words from the Wise Reviewing Topics not Discussed Lessons Learned Action Plan and Evaluation 1. Introduction Workshop Objectives Topics for Discussion Topics Indirectly Related to the Workshop 2. Definition of Coaching and Mentoring Coaching Mentoring The GROW Model 3. Goal Setting Goals with GROW Identifying Goal Areas SMART Goals 4. Reality Where you really are Obstacles Exploring the Past 5. Developing Options Identifying Aaths The Final Approach Structuring a Plan 6. Objectives Creating a Final Plan Identifying the First Step Motivation 7. Trust Defining Trust Trust and Coaching Building Trust 8. Feedback The Feedback Sandwich Constructive Criticism Growth and Development 9. Overcoming Obstacles Common Obstacles Re-Evaluating goals Focus on Progress 10. Handing over When you achieve success Transitioning to the Coachee 11. Mentoring and Coaching Differences Basic Differences Blending the Two Models Adapting the GROW Method The Mentoring Relationship 12. Other Topics Words from the Wise Topics not Discussed Action Plan and Evaluation 1. Introduction Topics for Discussion Topics Indirectly Related to the Workshop Workshop Objectives 2. Introduction to Performance Management Definition How Performance Management Works Tools Questions 3. The Basics Three Phase Process Assessments Performance Reviews Questions 4. Goal Setting Smart Goals Specific Goals Realistic Goals Attainable Goals Measurable Goals Timely Goals Monitoring Results Questions 5. Establishing Performance Goals Strategic Planning Job Analysis Setting Goals Motivation Questions 6. 360 Degree Feedback Defining 360 Degree Feedback Feedback versus the Traditional Performance Review Components of Feedback Questions 7. Competency Assessments Definition Implementation Final Conclusion Questions 8. Kolb's Learning Cycle Experience Observation Conceptualisation Experimentation Questions 9. Motivation Key Factors A Motivated Organisation Personal Motivators Evaluating and Adapting Questions 10. The Performance Journal Record Goals and Accomplishments Linking With Your Employees or Managers Implementing a Performance Coach Keeping Track Questions 11. Creating a Performance Plan Goals Results Wanted Prioritising Measuring Evaluation Questions 12. Other Topics Words from the Wise Topics not Discussed Action Plan and Evaluation 1. Introduction to Emotional Intelligence Topics for Discussion Topics Indirectly Related to the Workshop Workshop Objectives 2. Defining Emotional Intelligence Self Management Self Awareness Self Regulation Self Motivation Empathy 3. Four Skills in Emotional Intelligence How to Perceive Emotions Accurately Using Emotions to Facilitate Thinking Understanding Emotional Meanings Managing Emotions 4. Verbal Communication Skills Focused Listening Asking Questions Communicating Clearly and Understandably 5. Non-Verbal Communication Skills Body Language Signals You Send Without Knowing It It's not what you say, it's how you say it 6. Social Management and Responsibility Benefits of Emotional Intelligence Saying how you Feel Accurately 7. Toolkit of Emotions Empathy Self-Management and Self-Awareness Giving In Not Giving Up 8. Gaining Control Using Coping Thoughts Using Relaxation Techniques Bringing The Two Together 9. Emotional Intelligence in Business Understanding Emotion and Managing Feelings Emotional Intelligence at Work Constructive Disagreement 10. Business Practices Optimism Pessimism Striking a Balance 11. Making an Impact A Powerful First Impression Assessing the Situation Being Eager Without Being Offensive 12. Other Topics Words from the Wise Topics not Discussed Action Plan and Evaluations

Leadership and People management (5 Days) Course: Course Duration

5 day/s

Who should attend: Leadership and People management (5 Days) Course

This course is for anyone who finds themselves in a leadership position. **Quote does not include Any Exam Fees (if applicable) IMPORTANT ACTION: Do Not Wait To Improve Your Skills.   Book Now By Completing Online Booking Form / Customised Proposal or Obtain Approval For Your Already Received Customised Proposal

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