Trusted Training Partners
Home / Non-Accredited / Administrative Contracting Non-Accredited / Maintain a booking system (Business Administration Services)
Quick Look Course Summary:Maintain a booking system (Business Administration Services)
-
Next Public Course Date:
-
Length: 1 day(s)
-
Price (at your venue): 1 Person R 6,988 EX VAT 3 Person R 4,914 EX VAT 10 Person R 3,550 EX VAT
-
Certification Type: Non-Accredited
-
Locations & Venues: Off-site or in-house. We train in all major city centres throughout South Africa.
Get Free & personalised
Training Advice
Maintain a booking system (Business Administration Services)
(This Unit Standard course is aligned to: National Certificate:Â Business Administration Services
SAQA I.D. 67465 NQF Level: NQF Level 03
Aligned to Unit Standard: 7706
Unit standard credit value: 1
Introduction
Improve your office administration skills. BOTI offers office admin courses, office administration training and business training programmes. Reserve your seat now on BOTI’s Unit Standard course: Maintain a booking system. BOTI offers business training programmes across South Africa.
Course outline
Upon successful completion of this course you will effectively be able to maintain, determine, record and confirm bookings on a manual as well as a computer system.
Prior learning requirements
None
Unit standard outcome header
Demonstrated knowledge and understanding.
Course outcomes
- Describe how performance would be adapted in a different type of establishment.
- Carry out all work in an organised and efficient manner taking account of priorities.
- Describe situations where a guest’s booking has been cancelled incorrectly.
- Given a system failure or error in manual systems, decide what action to take.
- Confirm the bookings and request deposits from customers.
- Given a range of amendments, choose a procedure and give reasons for the method chosen.
- Given a range of bookings, take down the details and record the booking.
- Provide customers with confirmations of bookings and all relevant information.
- Offer alternative facilities to customers and explain the importance of doing so.
- Promote the establishment’s services and facilities at all appropriate times and explain why.
- Determine the availability of services and facilities correctly and communicate this clearly to the guest.
- Given a range of customers, deal with customers politely and efficiently.
- Explain the reasons for keeping bookings up to date and following up on unconfirmed bookings.
- Explain the importance of taking deposits in terms of ‘no shows’.
- Explain the importance of keeping other departments informed of current and future bookings.
- Explain the reasons for providing an efficient service in terms of company profitability and repeat guest business.
- Explain the importance of giving accurate information to customers and the need to be aware of time.
- Explain the need to meet customer expectations in terms of knowledge of services and facilities.
- Demonstrate maintaining a booking service.
Improve your office administration skills. BOTI offers office admin courses, office administration training and business training programmes. Reserve your seat now on BOTI’s Unit Standard course: Maintain a booking system. BOTI offers business training programmes across South Africa.
Maintain a booking system
SAQA I.D. 67465 NQF Level: NQF Level 03
Aligned to Unit Standard: 7706
Course duration
1 day
Who should attend: Â Maintain a booking system course
This course is aimed at those who wish to improve their office administration skills.
Improve your office administration skills. BOTI offers office admin courses, office administration training and business training programmes. Reserve your seat now on BOTI’s Unit Standard course: Maintain a booking system. BOTI offers business training programmes across South Africa.
**Quote does not include Any Exam Fees (if applicable)
IMPORTANT ACTION: Do Not Wait To Improve Your Skills. Â
Book Now By Completing Online Booking Form / Customised Proposal or Obtain Approval For Your Already Received Customised Proposal
BOTI also offers:Â Function in a business environment (Business Administration Services)
Demonstrate ability to use the World Wide Web
Improve your office administration skills. BOTI offers office admin courses, office administration training and business training programmes. Reserve your seat now on BOTI’s Unit Standard course: Maintain a booking system. BOTI offers business training programmes across South Africa.
About this course
This course is not accredited. It is delivered as a professional skills programme, and delegates receive a BOTI certificate of attendance.
If you need a credit-bearing outcome for B-BBEE skills development, SETA grant or learnership purposes, please see our accredited qualifications and skills programmes, or read about BOTI accreditations.
Frequently Asked Questions
Is this course accredited?
No. This course is delivered as a practical, facilitator-led skills programme and delegates receive a BOTI certificate of attendance. If you need a credit-bearing outcome for B-BBEE skills development, SETA grant or learnership purposes, ask us about our accredited qualifications, skills programmes and unit standards.
Can this course be delivered in-house at our premises?
Yes. Every BOTI course can be delivered on-site at your offices anywhere in South Africa, or at a scheduled public venue, and can be customised to your team and industry.
How do I book or get a quote?
Use the enquiry form on this page for a tailored quote, or call 011 882 8853 / email [email protected]. The course length and next public course date are shown in the Quick Look summary.
Can this training count towards our B-BBEE scorecard?
Spend on this course still counts as skills development expenditure for B-BBEE purposes, but it does not count as accredited training spend, and the Codes limit how much non-accredited training can contribute. Please confirm the treatment with your skills development facilitator or B-BBEE verification agency.
Do you tailor the training to our industry?
Yes. Our training is built around your business, using practical, real-world examples relevant to your team and sector.