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Quick Look Course Summary:Display cultural awareness in dealing with customers and colleagues (Business Administration Services)
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Next Public Course Date:
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Length: 2 day(s)
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Price (at your venue): 1 Person R 8,761 EX VAT 3 Person R 6,937 EX VAT 10 Person R 5,067 EX VAT
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Certification Type: Non-Accredited
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Locations & Venues: Off-site or in-house. We train in all major city centres throughout South Africa.
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Display cultural awareness in dealing with customers and colleagues (Business Administration Services)
Non Accredited as a Stand Alone Course
This unit standard is not offered as an accredited course in isolation- it is either offered as a non-accredited course or as part of:
(This Unit Standard course is aligned to: Further Education and Training Certificate: Business Administration Services)
SAQA I.D. 61595 NQF Level: NQF Level 04
Unit Standard: 7791
Number of credits: 4
Introduction
Develop your organizational leadership skills. BOTI offers leadership training, management training and leadership development training. Book your seat now on BOTI’s Unit Standard course: Display cultural awareness in dealing with customers and colleagues. BOTI offers business training programmes across South Africa.
Course outline
Each learner should be able to communicate effectively with tourists of different cultures. Learners should also be able to take steps to resolve differences that arise as a result of cultural diversity.
Prior learning requirements
None.
Unit standard range
Range statements are included with specific outcomes as necessary.
Develop your organizational leadership skills. BOTI offers leadership training, management training and leadership development training. Book your seat now on BOTI’s Unit Standard course: Display cultural awareness in dealing with customers and colleagues. BOTI offers business training programmes across South Africa.
Course outcomes
- Identify South Africa’s main international tourist groups.
- Make suggestions to assist colleagues to deal with cultural differences.
- Take appropriate action to resolve problems arising from cultural differences.
- Show consideration for cultural norms and differences of main population groups.
- Anticipate and deal with customer’s needs within the context of their culture.
- Identify the main population groups.
- Identify South Africa’s main international tourist groups.
- Interact with tourists using appropriate verbal and non-verbal communication at all times.
- Describe steps to prevent or resolve misunderstandings between visitors and staff.
- Explain the importance of awareness of communication.
Display cultural awareness in dealing with customers and colleagues
SAQA I.D. 67465 NQF Level: NQF Level 04
Unit Standard: 7791
Course duration
2 days
Develop your organizational leadership skills. BOTI offers leadership training, management training and leadership development training. Book your seat now on BOTI’s Unit Standard course: Display cultural awareness in dealing with customers and colleagues. BOTI offers business training programmes across South Africa.
Who should attend: Display cultural awareness in dealing with customers and colleagues course
This course is aimed at those who wish to expand their knowledge of business management.
| QUALIFICATIONS UTILISING THIS UNIT STANDARD: |
| ID | QUALIFICATION TITLE | PRE-2009 NQF LEVEL | NQF LEVEL | STATUS | END DATE | PRIMARY OR DELEGATED QA FUNCTIONARY | |
| Core | 61595 | Further Education and Training Certificate: Business Administration Services | Level 4 | NQF Level 04 | Reregistered | 2021-06-30 | As per Learning Programmes recorded against this Qual |
**Quote does not include Any Exam Fees (if applicable)
IMPORTANT ACTION: Do Not Wait To Improve Your Skills.
Book Now By Completing Online Booking Form / Customised Proposal or Obtain Approval For Your Already Received Customised Proposal
BOTI also offers: Demonstrate understanding of rational and irrational numbers and number systems (Business Administration Services)
Build teams to achieve goals and objectives (Generic Management)
Access and use information from texts (Business Administration Services)
Develop your organizational leadership skills. BOTI offers leadership training, management training and leadership development training. Book your seat now on BOTI’s Unit Standard course: Display cultural awareness in dealing with customers and colleagues. BOTI offers business training programmes across South Africa.
Frequently Asked Questions
Is this course accredited?
BOTI offers a mix of SETA-accredited, internationally-certified (VMEdu) and non-accredited skills-programme courses. Please confirm a specific course's accreditation status with us when you enquire. All delegates receive a certificate of completion.
Can this course be delivered in-house at our premises?
Yes. Every BOTI course can be delivered on-site at your offices anywhere in South Africa, or at a scheduled public venue, and can be customised to your team and industry.
How do I book or get a quote?
Use the enquiry form on this page for a tailored quote, or call 011 882 8853 / email [email protected]. The course length and next public course date are shown in the Quick Look summary.
Can this training count towards our B-BBEE scorecard?
Yes - skills development training can contribute to your B-BBEE scorecard, and where learnerships apply you may also access SETA grants and the Section 12H tax allowance. Ask us how to structure it for maximum points.
Do you tailor the training to our industry?
Yes. Our training is built around your business, using practical, real-world examples relevant to your team and sector.