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BOTi Essential Course - The Art of Face to Face Communication

Quick Look Course Summery: BOTi Essential Course - The Art of Face to Face Communication
  • Next Public Course Date: 23/08/2019

  • Length:1 day

  • Price: 1 Person R ex vat3 Person R 0 ex vat10 Person R 0 ex vat

  • Certification Type: Certificate of Attendence

  • Locations & Venues: Call Centre Training Courses are held in JHB, Cape Town, Durban, Port Elizabeth

The Art of Face to Face Communication Training: Course Introduction

In our modern age, we're steadily loosing the art of human interaction From marketing to management, from sales to operations... The ability to effectively communicate face-to-face and get the best out of others is as important in life as it is in business. This is a soft skills course for any individual or employee who wants to improve their face-to face communication skills.  

The Art of Face to Face Communication Training: Course outline

People often have to move between the impersonal technology and the close reality of human interactions. Many scenarios are in play – there may be escalating issues, sensitive feelings, urgencies, authority and power and more – these situations require that business people need to meet face to face in the same room to exchange information and resolve issues. Alternatively we may need to simulate face-to-face communication with individuals in distant countries/locations (e.g. video conferencing). Do not be fooled – Face-to-face communication skills is a key driver to career success and positive outcomes, especially in our modern computer age. 1. Face the Facts Recognise Face-to-Face Impact Appreciate the Advantages Understand the Behaviours Conquer Your Fears Factor in Personality Preferences 2. Practice Non-Verbal Communication Value the Unspoken Be Aware of your Body Check Your Physical Appearance Take Advantage of Your Voice Watch the Clock Consider Spatial Arrangements 3. Choose Your Words Carefully Realise Your Words Have Impact Create a Positive Impression Phrase Your Words for a Business Context Update Your Language 4. Listen Closely Enhance Your Listening Ability Give Nonverbal Feedback Delay Your Response Paraphrase and Clarify Affirm the Speaker’s Feelings Suggest Options 5. Communicate Across the Miles Adapt Face-to-Face Strengths to Other Communication Respect for Cross-Cultural Preferences Gesture with Care

The Art of Face to Face Communication Training: Course Duration

1 day/s

The Art of Face to Face Communication Training Course: Who should attend

This course (Communication Courses, Course In Communication Skills, Communication Skills Courses, Effective Communication Courses, Conversation Coaching, Communication Training) is for anyone who wants to improve their communication skills. **Quote does not include Any Exam Fees (if applicable) IMPORTANT ACTION: Do Not Wait To Improve Your Skills.   Book Now By Completing Online Booking Form / Customised Proposal or Obtain Approval For Your Already Received Customised Proposal   Don’t delay. Skill up at BOTi Today.

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