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Quick Look Course Summary:The Art of Face to Face Communication
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Next Public Course Date:
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Length: 1 day(s)
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Price (at your venue): 1 Person R 4,811 EX VAT 3 Person R 3,654 EX VAT 10 Person R 2,719 EX VAT
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Certification Type:Accredited
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Locations & Venues: Off-site or in-house. We train in all major city centres throughout South Africa.
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Embrace the reality of human interactions
Course Introduction
In our modern age, we’re steadily loosing the art of human interaction
From marketing to management, from sales to operations… The ability to effectively communicate face-to-face and get the best out of others is as important in life as it is in business. This is a soft skills course designed for those who want to improve their face-to face communication skills.
Course Outline
People often have to move between impersonal technology and the close reality of human interactions. Many scenarios are at play – there may be escalating issues, sensitive feelings, urgencies, authority and power and more – these situations require that business people need to meet face to face in the same room to exchange information and resolve issues. Alternatively, we may need to simulate face-to-face communication with individuals in distant countries/locations (e.g. video conferencing). Do not be fooled – face-to-face communication skills are a key driver to career success and positive outcomes, especially in the modern age.
Face the Facts
- Recognise Face-to-Face Impact
- Appreciate the Advantages
- Understand the Behaviours
- Conquer Your Fears
- Factor in Personality Preferences
Practice Non-Verbal Communication
- Value the Unspoken
- Be Aware of your Body
- Check Your Physical Appearance
- Take Advantage of Your Voice
- Watch the Clock
- Consider Spatial Arrangements
Choose Your Words Carefully
- Realise Your Words Have Impact
- Create a Positive Impression
- Phrase Your Words for a Business Context
- Update Your Language
Listen Closely
- Enhance Your Listening Ability
- Give Nonverbal Feedback
- Delay Your Response
- Paraphrase and Clarify
- Affirm the Speakers Feelings
- Suggest Options
Communicate Across the Miles
- Adapt Face-to-Face Strengths to Other Communication
- Respect for Cross-Cultural Preferences
- Gesture with Care
Course Duration
1 day/s
Who should attend
This course is for anyone who wants to improve their communication skills.
**Quote does not include Any Exam Fees (if applicable)
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Frequently Asked Questions
Is this course accredited?
BOTI offers a mix of SETA-accredited, internationally-certified (VMEdu) and non-accredited skills-programme courses. Please confirm a specific course's accreditation status with us when you enquire. All delegates receive a certificate of completion.
Can this course be delivered in-house at our premises?
Yes. Every BOTI course can be delivered on-site at your offices anywhere in South Africa, or at a scheduled public venue, and can be customised to your team and industry.
How do I book or get a quote?
Use the enquiry form on this page for a tailored quote, or call 011 882 8853 / email [email protected]. The course length and next public course date are shown in the Quick Look summary.
Can this training count towards our B-BBEE scorecard?
Yes - skills development training can contribute to your B-BBEE scorecard, and where learnerships apply you may also access SETA grants and the Section 12H tax allowance. Ask us how to structure it for maximum points.
Do you tailor the training to our industry?
Yes. Our training is built around your business, using practical, real-world examples relevant to your team and sector.