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Mastering Service Level Agreements and Contracts, Johannesburg

August 22 @ 12:00 am - August 24 @ 5:00 pm SAST

Register Now: Johannesburg: 22-24 Aug 2018! View Calendar For Other Course

Mastering Service Level Agreements and Contracts

Mastering Service Level Agreements and Contracts: Introduction

Many projects, processes and transactions by business involve the use of contracts. In many cases the individuals entrusted with implementing these activities are not consulted in setting up the contract or, if they are, they are not aware of the terms and conditions of the agreement until it is far too late. The terms and conditions of a contract can have a huge impact on the likelihood of meeting delivery expectations. Consequently, to help companies ensure that there employees understand contracts, BOTI is offering a training course on Business Contracts and SLAs.

Advantages of attending Mastering Service Level Agreements and Contracts

  • Risk Reduction.
  • Enforcement and ensuring contractual compliance to prevent breached and penalty clauses.
  • Productivity / operational effectiveness.
  • Forecasting is vastly improved with better data and analytics.
  • Financial Optimization – reduction in legal fees and and elimination of renewals of unwanted services and creates .
  • Spend Visibility.

Mastering Service Level Agreements and Contracts: Outline

  • Definition of what contract management is.
  • Contract types.
  • Contract elements.
  • Risks.
  • Breach of Contract & remedies.
  • Contract Termination.
  • Defining ethics and ethical breaches.
  • Contract management requests.
  • Tender Processes and impact on contracts: choosing potential bidders; RPF’s and technology; Calculating value; making a selection of preferred bidder.
  • How to formulate a contract.
  • Templates and software.
  • Compliance & wording.
  • Risks of non-compliance (penalty clauses, breach).
  • Contract negotiations (ensuring maximum value for your organisation).
  • Assessing performance.
  • Qualities of effective relationships & relationship pitfalls (ethics). Building trust & maintaining relationships.
  • Amending contracts; replacing clauses; describing amendments; amendment status.
  • Conducting audits and acting on results.
  • Reviewing contracts.
  • Confidentiality & Non-disclosure Agreements.
  • Dealing with contract performance and non-performance.
  • Arbitration & dispute resolution.
  • Payment terms & their financial implications.
  • Forward Cover.
  • Service Level Agreements (SLAs).

Mastering Service Level Agreements and Contracts:Course Duration

3 day/s

Who should attend: Mastering Service Level Agreements and Contracts

This course is intended for anyone involved in contract management.

  • Job Supervisors.
  • Contract Managers.
  • Operations Managers.
  • IT Managers.
  • Sales Managers.
  • Engineering Managers.
  • Procurement Personnel.
  • Project Co-ordinators.
  • Job Engineers.
  • Sales Teams.

Public Schedule – Please Download Brochure and Booking Form

  • Johannesburg: 26-28 Feb 2018
  • Johannesburg: 18-20 Apr 2018
  • Johannesburg: 25-27 Jun 2018
  • Johannesburg: 22-24 Aug 2018
  • Johannesburg: 22-24 Oct 2018
  • Mastering

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    August 22 @ 12:00 am
    August 24 @ 5:00 pm
    Event Category:


    Corner Grayston Drive & Rivonia Road
    Sandton, Gauteng South Africa