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You don’t hold the line when you think you may have dropped a call. No, you are not one of those people who cuts your customer off at the knees mid-sentence when they are upset and need a quick solution to a problem. When a call comes in you know exactly how to communicate in a clear, professional manner and with confidence; and always with the needs of the customer in mind. Put yourself in your customer’s shoes. Does this sound like what you would like to experience when you call on a company? Imagine for just a moment that you are the person who answers the telephone when a difficult customer calls and you are the one who solves the customer’s query with an attitude of such cool, calm collectedness that by the end of the call you can almost feel the tension subside and tempers cooling down on the other end of the line as your customer thanks you for making their problem seem like water off a duck’s back.
The techniques covered in this course will give you the confidence you need to be in control every time the phone rings.
BOTI offers call centre training, call centre management courses and switchboard training courses. Book your seat now on BOTI’s Slick & Confident Telephone Management Techniques course. BOTI offers business training programmes across South Africa.
BOTI offers call centre training, call centre management courses and switchboard training courses. Book your seat now on BOTI’s Slick & Confident Telephone Management Techniques course. BOTI offers business training programmes across South Africa.
BOTI offers call centre training, call centre management courses and switchboard training courses. Book your seat now on BOTI’s Slick & Confident Telephone Management Techniques course. BOTI offers business training programmes across South Africa.
This course is aimed at anyone who is interested in improving their telephone skills and in particular is suitable for switchboard operators, call centre agents, receptionists, secretarial and administrative staff.
This Unit Standard course is aligned to Unit Standard 14348: Process incoming and outgoing telephone calls
‘I definitely gained perspective and an action plan that has provided a blueprint for the next few months (in terms of) awareness, team motivation (and) assessing oneself. The best thing about this course was that it allows one to think and gain perspective (and) guidelines to improve oneself and in your role.’
Please click on link below for related public course/s:
Powerful Project Management (as a project team member)
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