Assertiveness Skills Training Course

Assertiveness is the quality of being self-assured and confident without being aggressive. This skills can be learnt. Dorland’s Medical Dictionary defines assertiveness as: “a form of behavior characterized by a confident declaration or affirmation of a statement without need of proof; this affirms the person’s rights or point of view without either aggressively threatening the rights of another (assuming a position of dominance) or submissively permitting another to ignore or deny one’s rights or point of view”.

Assertiveness Skills Training Course is a one-day workshop designed to explore the delegates’ interpersonal skills which enhance the ability to communicate successfully with clients and peers alike. The course offers tools and techniques for developing and improving confidence through assertiveness skills in the work environment.

 

Assertiveness Skills Training Course

The Challenge Johannesburg (Sandton), Cape Town, Durban, Port Elizabeth, Pretoria – South Africa

There are many advantages of assertive communication, most notably these:

  • It enhances our self-esteem. One feels good about ourselves and others
  • Assist us achieve our goals
  • Reduces hurt and alienating other people
  • It minimizes anxiety
  • It leads to the development of mutual respect with others
  • It protects us from being taken advantage of by others
  • It enables us to make decisions and free choices in life
  • It enables us to express, both verbally and non-verbally, a wide range of feelings and thoughts, both positive and negative
  • It assists in achieving company objectives.

The challenge is to benefit from assertiveness by learning the above skills within Assertiveness Skills Training Course.

 

The Solution (Assertiveness Skills Training Course:Johannesburg (Sandton), Cape Town, Durban, Port Elizabeth, Pretoria – South Africa)

To achieve in being assertive one needs to:

  • Understand the advantage of assertive behaviour compared to passive or aggressive behaviour
  • Explore the need for self-confidence in business communication
  • See the different types of assertive behavior
  • Recognizing the importance of adapting to different situations where assertive behaviour will be to the person’s and organisation’s advantage
  • To foster a productive work environment where transparent and positive and assertive communication is prized
  • To use assertive communication with fellow co-workers
  • To role-play different assertive techniques to identify strengths and weaknesses

In order to achieve the outcomes of this course the learner will should have the following skills:

o   Identify assertive behaviour, realise the value thereof and practice some assertiveness techniques.

o   Identify assertive behaviour and discuss the advantages. “Assertiveness” is understood and explained. Different types of assertive behaviour are discussed. Bebnefits of assertive behaviour are listed and discussed.

o   Understand the importance of assertiveness as an important mechanism to use to communicate well. Different means of communicating with fellow-workers are discussed. The advantages of assertive behaviour are discussed. Different situations where assertive behaviour will be to the benefit are listed and discussed.

o   Utilize different techniques to be assertive. Different assertiveness techniques are taught. Techniques are role-played. Strengths and weaknesses of different techniques are mentioned. Assertiveness techniques are used within context.

 

Training Approach (Assertiveness Skills Training Course)

Our one day training course is designed so that the knowledge acquired is applied practically, so that the business environment can be enhanced. 

The course has a strong focus on an outcomes based approach and is presented to encourage group participation and involvement. Key mechanisms used include:

 

  • Role-plays
  • Practical relevant Exercises
  • Speeches and Presentations
  • Team sessions
  • Practical Demonstrations
  • Questionnaires
  • Discussions  and
  • Case examples

 

 

All delegates (for Assertiveness Skills Training Course:Johannesburg (Sandton), Cape Town, Durban, Port Elizabeth, Pretoria – South Africa)  will receive:

  • Material, refreshments (lunch, tea),  after training assistance for 3 months (Assertiveness Skills Training Course)
  • Memory stick (with relevant tools and models that can be easily accessed when applied back at work) (Assertiveness Skills Training Course)

Assertiveness Skills Training Course is an essential skill.

Course Schedule


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