Apply basic skills of customer service

 
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Description

Apply basic skills of customer service

(This Unit Standard course is aligned to: National Certificate: New Venture Creation (SMME)

SAQA I.D. 49648 NQF Level: NQF Level 02

Unit Standard: 114974

Number of credits:  2

Introduction

BOTI offers customer service training programs, customer service courses and customer service classes.  Reserve your seat now on BOTI’s Unit Standard course: Apply basic skills of customer service!  BOTI offers business training programmes across South Africa.

Course outline

This Unit Standard provides a broad introduction to customer service which includes both internal and external customers. The focus of this course is on knowledge, skills, values and attitudes in relation to your own context and experience of the world of work.

Upon completion of this course you will become competent at:

  • Processing a query in order to respond to a customer need.
  • Engaging in an interaction with a customer.
  • Explaining customer service.
  • Demonstrating communication skills in responding to a customer.

 

Prior learning requirements

Learners should:

  • Be competent in communication and mathematical literacy NQF level 1.
  • Hold a GETC or equivalent qualification.

 

BOTI offers customer service training programs, customer service courses and customer service classes.  Reserve your seat now on BOTI’s Unit Standard course: Apply basic skills of customer service!  BOTI offers business training programmes across South Africa.

 

Unit standard range

The typical scope of this Unit Standard is:

  • An approach to a customer includes, but is not limited to resolving conflict, dealing with aggression, empathy and awareness of issues of diversity.
  • Customer enquiries from internal and external customers including, but not limited to, needs, problems, complaints, requests for specific information and enquiries of a general nature.
  • Customer interaction may be face to face and/or over the telephone.

 

Course outcomes

  • Demonstrate communication skills in order to respond to a customer need.
  • Explain customer service in a financial services environment.
  • Engage in an interaction with a customer.
  • Process a query in order to respond to a customer need.

 

BOTI offers customer service training programs, customer service courses and customer service classes.  Reserve your seat now on BOTI’s Unit Standard course: Apply basic skills of customer service!  BOTI offers business training programmes across South Africa.

 

Apply basic skills of customer service

SAQA I.D. 49648 NQF Level: NQF Level 02

Unit Standard: 114974

Course duration

2 days

Who should attend:  Apply basic skills of customer service

This course is aimed at individuals who aspire towards entrepreneurship and those who wish to expand their knowledge of business management and leadership.

 

QUALIFICATIONS UTILISING THIS UNIT STANDARD:

 

  ID QUALIFICATION TITLE PRE-2009 NQF LEVEL NQF LEVEL STATUS END DATE PRIMARY OR DELEGATED QA FUNCTIONARY
Core 57712 Further Education and Training Certificate: Generic Management Level 4 NQF Level 04 Reregistered 2018-06-30 As per Learning Programmes recorded against this Qual

 

**Quote does not include Any Exam Fees (if applicable)

IMPORTANT ACTION: Do Not Wait To Improve Your Skills.  

Book Now By Completing Online Booking Form / Customised Proposal or Obtain Approval For Your Already Received Customised Proposal

BOTI also offers:  Apply basic business ethics in a work environment

Apply basic business ethics in a work environment

Identify responsibilities of a team leader in ensuring that organisational standards are met

 

BOTI offers customer service training programs, customer service courses and customer service classes.  Reserve your seat now on BOTI’s Unit Standard course: Apply basic skills of customer service!  BOTI offers business training programmes across South Africa.