Customer Service Excellence Training Course: Customer Care Training

Customer Service Excellence Training Course (Customer Care Training) aims to teach employees the knowledge, skills, and competencies required to support and embed Customer Service Excellence.

Customer Service Excellence Training Course:  (Customer Care Training)

The Challenge Johannesburg (Sandton), Cape Town, Durban, Port Elizabeth, Pretoria – South Africa

Understanding customer requirements and needs i.e. delivering timeously, the need to balance pricing against quality product or service are the key drivers of a successful business. Research demonstrates that consumers do not only purchase based on the lowest cost only; instead other factors play a role including: the right quality, and certainty that that the business will remedy any problems or issues promptly if the product / service doesn’t perform.

The Solution (Customer Service Excellence Training Course:Johannesburg (Sandton), Cape Town, Durban, Port Elizabeth, Pretoria – South Africa)

After the course (Customer Service Excellence Training Course), one should be capable of:

  • Monitoring interaction between customer service providers and the customer. The customer service provider interacts with the customer according to laid down processes and procedures.  Processes are in place to measure the interaction between customer service providers and customers.
  • Monitoring the customer’s satisfaction ((Customer Service Excellence Training Course)). Customer satisfaction is monitored at pre-determined intervals. Feedback is evaluated and analysed to determine satisfaction levels.
  • Monitoring key performance areas.  Key performance areas are measurable, attainable and in line with the organisation’s requirements. Key performance areas are measured against the set standards.
  • Understanding of the need to communicate with individuals and customers.
  •  Understanding of how to deal with customers.
  •  Understanding of key performance areas for frontline customer service providers.
  • Identifying and solving problems related to customer satisfaction and the performance of customer service providers regarding their key performance areas.
  • Working effectively with others when monitoring the handling of customers by frontline customer service providers.
  • Communicating effectively with both customers when obtaining feedback and with customer service providers giving feedback on their performance.

Delivery Method (Customer Service Excellence Training Course: Johannesburg (Sandton), Cape Town, Durban, Port Elizabeth, Pretoria – South Africa)

  • Two-day Instructor Led classroom based training
  • Strong delegate participation and practical application of theory

Our objective is to ensure that the acquired tools and knowledge are user friendly and easily applied in the workplace.

All delegates (for (Customer Service Excellence Training Course):Johannesburg (Sandton), Cape Town, Durban, Port Elizabeth, Pretoria – South Africa)  will receive:

  • Material
  • Refreshments (lunch, tea)
  • Memory stick (with relevant tools and models that can be easily accessed when applied back at work)
  • Attendance Certificate
  • After training assistance for 3 months

Customer Service Excellence Training Course is an essential skill.

As JFK said Leadership and learning are indispensable to each other. 

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