Handling a Difficult Customer Training Course

Win over that Difficult Customer with our Handling a Difficult Customer Training Course

Please that “difficult customer”  with our Handling a Difficult Customer Training Course. Wouldn’t the world be a awesome place if every customer was a pleasure to deal with? We all know that is a fantasy land. So Exactly What is the best way to handle a Challenging customer? By Utilizing Dealing with Difficult Customers Training (or Dealing With Difficult Customers Course South Africa, Johannesburg, Cape Town, Durban), Your delegates will be taught Dealing With Stress abilities, how to build rapport, as well as recognizing certain body language.

 

Dealing with Difficult Customers Training or Dealing With Difficult Customers Course South Africa, Johannesburg, Cape Town, Durban. Dealing with Difficult Customers Training, Working with the Customer Over the Phone training, Sensitivity in Working with Customers training and Addressing Complaints training

Do the Impossible and win Over that Difficult Customer !

By utilizing our Handling a Challenging Customer program (or Dealing with Difficult Customers Training or Dealing With Difficult Customers Course South Africa, Johannesburg, Cape Town, Durban) your delegates will see an increase in customer service, productivity, as well as a decrease in unhappy customers. Your delegates will be provided a strong ability set including in-person as well as over the phone techniques, addressing complaints, as well as generating return business.

BOTI Offers: Dealing with Difficult Customers Training, Working with the Customer Over the Phone training, Sensitivity in Working with Customers training and Addressing Complaints training.


 Handling a Difficult Customer Training Course. Dealing with Difficult Customers Training, Working with the Customer Over the Phone training, Sensitivity in Working with Customers training and Addressing Complaints training

 

Recommended Prior Experience and Knowledge: Handling a Difficult Customer Training Course

The Dealing with Difficult Customers Training (or Dealing With Difficult Customers Course South Africa, Johannesburg, Cape Town, Durban) will assist delegates in understanding: Handling a Difficult Customer

For the Handling a Difficult Customer Training Course (or Dealing with Difficult Customers Training or Dealing With Difficult Customers Course South Africa, Johannesburg, Cape Town, Durban) it is advisable that you have the following experience/knowledge:

  • None, course conducted in English

BOTI Offers: Dealing with Difficult Customers Training, Working with the Customer Over the Phone training, Sensitivity in Working with Customers training and Addressing Complaints training.

Outline: Handling a Difficult Customer Training Course

Johannesburg (Sandton), Cape Town, Durban, Port Elizabeth, Pretoria – South Africa

Key outcomes of the Dealing with Difficult Customers Training (or Dealing With Difficult Customers Course South Africa, Johannesburg, Cape Town, Durban) include:
BOTI’s Program Outline

Component 1: Starting Out
• Housekeeping matters and administration
• Pre-Assignment Assessment
• program Objectives
• The Parking Area
• activity Plan

Component 2: The Right Attitude Starts with You
• Be Grateful
• Keep Your Body Healthy
• Concentrate On Positive Thoughts
• Invoke Inner Peace
• Training Example
• Component 2: Assessment Queries

Component 3: Internal Dealing With Stress
• Irritability
• Unhappiness with Your Job
• Feeling Underappreciated
• Not Well-Rested
• Training Example
• Component 3: Assessment Queries

Component 4: External Dealing With Stress
• Office Furniture Not Ergonomically Sound
• High Noise Volume in the Office
• Rift with Co-Workers
• Demanding Supervisor
• Training Example
• Component 4: Assessment Queries

Component 5: Transactional Analysis
• Exactly What is Transactional Analysis?
• Parent
• Adult
• Child
• Training Example
• Component 5: Assessment Queries

Component 6: Why are Some Customers Challenging?
• They Have Truly Had a Bad Experience as well as Want to Vent
• They Have Truly Had a Bad Experience as well as Want Someone to be Held Accountable
• They Have Truly Had a Bad Experience as well as Want Resolution
• They Are Generally Unhappy
• Training Example
• Component 6: Assessment Queries

Component 7: Working with the Customer Over the Phone
• Pay Attention to the Customer’s Complaint
• Build Rapport
• Do Not Respond with Negative Words or Emotion
• Offer a Verbal Solution to Customer
• Training Example
• Component 7: Assessment Queries

Component 8: Working with the Customer In Person
• Pay Attention to the Customer’s Complaint
• Build Rapport
• Responding with Positive Words as well as Body Language
• Besides Words, Exactly What to Look For?
• Training Example
• Component 8: Assessment Queries

Component 9: Sensitivity in Working with Customers
• With Different Cultural Values
• Who are Angry
• Who Cannot Be Satisfied
• Who Are Rude
• Training Example
• Component 9: Assessment Queries

Component 10: Scenarios of Working with a Challenging Customer
• Culturally Diverse Customer
• Angry Customer
• Rude Customer
• Impossible to Please Customer
• Training Example
• Component 10: Assessment Queries

Component 11: Following up With a Customer Once You Have Addressed their particular Complaint
• Send the Customer an Email
• Handwritten or Typed Letter
• Call the Customer
• Mail the Customer a Small Token
• Training Example
Concluding• Component 11: Assessment Queries

Component 12: Concluding
• Wise Men’s words
• Assessment Of The Parking Area
• Key Learnings
• Further reading
• Evaluations as well as Completion Of activity Plans

BOTI Offers: Dealing with Difficult Customers Training, Working with the Customer Over the Phone training, Sensitivity in Working with Customers training and Addressing Complaints training.

 

Course duration and fees: Handling a Difficult Customer Training Course

Our one day training course is designed so that the knowledge acquired is applied practically, so that the business environment can be enhanced.

BOTI Offers: Dealing with Difficult Customers Training, Working with the Customer Over the Phone training, Sensitivity in Working with Customers training and Addressing Complaints training.

 

Book or Obtain Instant Quote

In addition to the related public courses, we offer the above course across the country: Anytime, Anywhere. Click on the link to get an instant proposal or book your course NOW:

Book or Obtain Instant Quote

Or alternatively click on the button below to view our full Public Course Calendar of close to 100 events:

2018 Public Course Calendar

BOTI Offers: Dealing with Difficult Customers Training, Working with the Customer Over the Phone training, Sensitivity in Working with Customers training and Addressing Complaints training.

 

BOTI also offers: https://boti.co.za/improving-mindfulness-training-course/ 

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