Reception and telephone etiquette Training Course

This course (Reception and telephone etiquette Training Course) involves

  • Monitoring the maintenance of a clean and safe reception area as per organizational standard
  • Monitoring presentation of reception area
  • Control the monitoring and maintenance of stationery levelsReception and telephone etiquette Training Course

The Challenge Johannesburg (Sandton), Cape Town, Durban, Port Elizabeth, Pretoria – South Africa

Reception and telephone etiquette Training Course  is key to ensure that on the ground level the office is run correctly.

The Solution (Reception and telephone etiquette Training Course: Johannesburg (Sandton), Cape Town, Durban, Port Elizabeth, Pretoria – South Africa)

The outcomes of the course (Reception and telephone etiquette Training Course) include:

Monitor the maintenance of a clean and safe reception area as per organisational requirements. Implementation of the housekeeping standards are maintained according to workplace policy. Housekeeping operations are maintained to ensure no disruption to operational services. Areas not meeting the required standards are identified and recorded for possible remedial action. Actions and procedures required to rectify substandard areas are instituted and monitored to ensure minimum standards are met.

 

Monitor presentation of reception area  Presentation of reception area is maintained according to organisational standards. Areas of non-conformance are identified, noted and recorded for possible remedial action. Remedial actions are identified and presented for implementation. Areas of improvement are communicated to incumbents.

 

Monitor the implementation of security procedures in reception area. Security procedures are outlined and all reception personnel are briefed verbally and a written summary provided to them. Visitors cards and permits are obtained from security personnel. Firearm procedures are monitored and maintained as per workplace policy. Discrepancies and problems are reported and rectified to ensure safety of workplace.

All delegates (for Reception and telephone etiquette Training Course:Johannesburg (Sandton), Cape Town, Durban, Port Elizabeth, Pretoria – South Africa)  will receive:

  • Material, refreshments (lunch, tea),  after training assistance for 3 months (Reception and telephone etiquette Training Course)
  • Memory stick (with relevant tools and models that can be easily accessed when applied back at work) (Reception and telephone etiquette Training Course)

Course Schedule and Costs

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Reception and telephone etiquette Training Course is an essential skill.

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